- Report: #1058873
Report - Rebuttal - Arbitrate
Complaint Review: Lowes
Lowes1605 Curtis Bridge Rd. Wilkesboro, North Carolina USA
Lowes Service Advantage Extended Warranty Lowes does not honor the extended warranty on a lawn mower Wilkesboro North Carolina
*Author of original report: TYG?
*General Comment: Sir...
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I bought a Husquarna riding lawnmower at Lowes withe extended warranty.
I filed a claim during the extended warranty as the lawn mower did not work.
What happened: I was driving it when the engine suddenly stopped. I pushed it into the garage and noticed that oil was leaking. I called the warranty department and filed a claim within the extended warranty period.
Lowes sent a local lawn eqipment company to pick up the mower and repair it. After 2 weeks I called them (A & L Lawn equipment in Irving, TX 972-986-1524) and the y told me that the mower needs a new "short block" (engine part) which would cost $960. They stated that they contacted Lowes and Lowes refused to pay for the repair.
I called Lowes today and they state that as the engine was leaking oil, the warranty would not cover the repair.
I paid for the extended warranty, I filed my claim while it was in effect. The engine stopped and then oil leaked out (some of it I captured in a pan). They pretend that I drove the lawn mower around without oil and that's why they will not cover the repair. I check my oil every time before I start the engine and it was at the normal level. If something is wrong with the engine and it leaks oil, I cannot be made responsible for that as I did what every prudent customer would have done.
This is clearly a devious attempt by Lowes to weasel themselves out of the repair costs. There are multiple complaints like this on the internet, where they refuse to pay for repairs that should be covered by the extended warranty.
I wish some major law dirm would pick this up and turn into a successful class-action lawsuit for all the customers that were defrauded by these denied warranty claims.
Seval Gunes, M.D.
This report was posted on Ripoff Report on 06/13/2013 11:08 AM and is a permanent record located here: http://www.ripoffreport.com/r/Lowes/Wilkesboro-North-Carolina-28697/Lowes-Service-Advantage-Extended-Warranty-Lowes-does-not-honor-the-extended-warranty-on-a-1058873. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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