Wow! Where do I begin? First, same complaint as several others. Products were shipped seperately to increase "shipping & handling" costs. Out of $500 worth of product, half was of very poor quality. After one month a $100 DVD surround sound system quit working. Obviously, the return slip and box had been disposed of.
Repeated calls to customer service left me either on hold forever (the number was NOT a toll free #) or messages left were never returned. Therefore I didn't know where or how to return the products to insure a refund. After a lot of time had passed I decided to slowly start picking away at the items that I had no problems with in hopes that I could eventually get some retribution for the items that I wanted to return.
Next, when signing up for an account they do not inform you that they consider you an authorized agent/signer for your company. After speaking to an attorney I was told this is fraudulent. They simply call to authorize your employment at the location they are shipping to. They do not ask to speak to the owner or partner of the company.
So the straw that broke the camel's back happened in January of this year (2008). LTD sent a bill directly to my employer to the attention of accounts payable manager. They claimed that the amount due was my employer's responsibility. My name is clearly on all of the documentation. I sent several letters, left several phones calls on a voicemail and sent emails prior to this to the 'agent' assigned to my account stating that I was the responsible party and that I wanted ALL communication to be sent to my home address. These requests were ignored.
Now for the big blow. When my employer received this statement he called me into his office and accused me of fraud by trying to acquire credit under the company's name. This was NEVER my intent from the beginning to the end. My name was clearly on all correspondence. Please understand that my honesty and integrity are VERY important to me, so to be accused like this by someone else's irresponsibility is unacceptable.
I was threatened with being fired and the trust and respect that my employer had for me for the last three years of employment was gone. This had to be one of the most horrible experiences of my life. Because my employer was now being threatened I had to pay the full amount without any refund for the items (about $200 worth) that were faulty.
In closing, I am not stopping with this website. I will be going as far as a I can to protect someone from being put in this position. Something illegal is going on here and I'm sure closer investigation from the appropriate authorities will find that.
Old Town, Maine