- Report: #1114671
Report - Rebuttal - Arbitrate
Complaint Review: Luminant Skin
Luminant Skin10701 Abercp, St. Unit 61553 Savannah, Georgia USA
Luminant Skin BEWARE OF THIS SCAM Savannah Georgia
*Author of original report: You Should Not Advertise Free Product Only Pay for the Shipping
*Consumer Suggestion: You should have read the Terms and Conditions
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This company advertises a free sample of their product and you only pay for the shipping costs of 4.99. What is missing from the details is that they take your credit card for the shipping charges and put it on file and keep sending you product for $98.00 . There is no documentation that arrives with the shipment so ...it is possible to think that you recieved another free product. Upon phoning to find out what is happening, you are connected to a tele marketing centre that advises you committed to buy this product and recieve more. When you tell the person at the other end you did not agree to these terms they tell you that you agreed to a "14 day trial" and that you have to cancel the trial or they will keep sending and billing your credit card.
Lets think about this....if someone sends you a free sample of a health product in the mail....and you try it for 14 days....do you send the unused portion back? This is absolute fraudulent marketing at its finest. I did not see these terms anywhere and did not agree to them. I was told they cannot refund the $98 charge as it is their policy.
My policy is not to accept and or pay for things I do not want and did not agree to. I am shipping the product back to them and having my credit card charges reversed.
You are instructed go to the companies web site should you want to cancel the order. There is no place on the web site to submit a written cancellation. So you are stuck with the call centre....which by the way is off shore. The web site also says you need an RMA (return Merchandise Authorization) but this is not forthcoming from the call center.
I am sending the product back with a request for a signature. I will also put a letter in the box requesting a full refund. They did not give me proper notification about being billed and or charged for their product so I see no need to give them the same courtesy about returning it back to them.
This has cost me a lot of time and frustration for trying out a product which I was only supposed to pay the shipping charges for as that was how it was presented. I will never fall for this gimmick again and somehow we need to stop these kinds of actions from happening.
This report was posted on Ripoff Report on 01/10/2014 08:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/Luminant-Skin/Savannah-Georgia-31420/Luminant-Skin-BEWARE-OF-THIS-SCAM-Savannah-Georgia-1114671. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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