- Report: #1086352
Report - Rebuttal - Arbitrate
Complaint Review: Luminere Esthetics and Wellness
Luminere Esthetics and Wellness1219 W. Diversey Chicago, Illinois USA
Luminere Esthetics and Wellness The owner refused to refund me for pre-paid services that were never received. Chicago Illinois
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I pre-paid for 3 facial treatments at Luminere Esthetics and Wellness. I could not keep an appointment and when I called to reschedule, Tracey the owner, began to yell that I would be charged for wasting her time! I said I want to reschedule because I pre-paid for these facials. Tracey hung up on me.
I disputed the charges with my credit card company. Tracey lied to my credit card company that I had received all services and submitted a signed receipt. I tried explaining to my cc company that I pre-paid, which is why I signed the receipt. But they claimed they could not help. AND on top of that she charged me the full price of the appointment I missed. I've emailed and called Tracey numerous times with no response. I have no idea how I can get my deserved refund from this scam artist.
This report was posted on Ripoff Report on 09/21/2013 03:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/Luminere-Esthetics-and-Wellness/Chicago-Illinois-60618/Luminere-Esthetics-and-Wellness-The-owner-refused-to-refund-me-for-pre-paid-services-that-1086352. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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