- Report: #1117756
Report - Rebuttal - Arbitrate
Complaint Review: Luminess Air
Luminess Air12802 Capricorn Dr Stafford, Texas USA
Luminess Air Deceptive bait and switch advertising. Stafford Texas
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I went online www.luminessair.com to order an airbrush makeup kit after seeing it advertised on television. I paid the 29.95 and then upgraded for $10.00 more, to find out three separate charges had been made to my credit card for over 100.00 dollars on two separate dates approximately ten days apart. When I contacted Luminess Air I was told that I would be charged reurring monthly installments of $79.95 for five months for the kit and then 29.95 month thereafter for the makeup. Not at all what I thought I was getting. Of course no mention was made in the television ad, and then when I contacted the Customer Service they told me it was in the fine print. Which required a magnifying glass to read.
The fine print on the back of the invoice that arrived with my products is even smaller and necessary to read to return the items. Although I did not get a good feeling when I spoke to them that I would receive anything in the form of a refund unless I insured the package and returned it with a tracking number (which is not how it arrived in my hands), but obviously something could happen to it when I return it.
What a scam. The customer service person did tell me they could let me have it for three payments of $79.95 instead of five and I told her it was the principle. I do not do business this way and I do not expect to do business with anyone else who does. I returned the merchandise in the same box, unopened, the same day I received it.
Again, what a SCAM.
This report was posted on Ripoff Report on 01/22/2014 06:23 PM and is a permanent record located here: http://www.ripoffreport.com/r/Luminess-Air/Stafford-Texas-77477/Luminess-Air-Deceptive-bait-and-switch-advertising-Stafford-Texas-1117756. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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