- Report: #1115564
Report - Rebuttal - Arbitrate
Complaint Review: Lumnant Skin
Lumnant Skin1845 Elm Hill Pike Nashville, Tennessee USA
Lumnant Skin Scam - Free Product for cost of shipping is a Lie Nashville Tennessee
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After completing an online survey, I was notified that I would receive a free skin care product called Luminant Skin for the cost of shipping only. I provided my credit card information to be billed 4.95 for shipping. I was billed 4.95 and I received the product. Two weeks later I was billed an additional 93.95. Then two weeks after that I was sent a second bottle of Luminant Skin and charged an additional 98.90. When I called the company I was quickly refunded the 98.90, but not the first unapproved charge of 93.95. The Luminant Skin personnel Jed Carter told me that even though the product was advertised as free and the only cost was the shipping, the terms and agreements stated the actual cost. He told me this was clearly stated on their website. I never sought out their website, I responded to a "free" product offer that was supposed to be a reward for completion of a survey. The company got my credit card number for the shipping charge and then billed me for the shipping and another $192.85 total. If they want to sell their product for $100 a bottle, they are free to do so, but to offer it free for the cost of shipping, then make unauthorized charges to my credit card is robbery.
This report was posted on Ripoff Report on 01/14/2014 07:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/Lumnant-Skin/Nashville-Tennessee-31420/Lumnant-Skin-Scam-Free-Product-for-cost-of-shipping-is-a-Lie-Nashville-Tennessee-1115564. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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