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Report: #1114558

Complaint Review: Lumosity.com - Select State/Province

  • Submitted:
  • Updated:
  • Reported By: PJReviews — Alabama
  • Author Not Confirmed What's this?
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  • Lumosity.com Select State/Province USA

Lumosity.com online subscription renewal scam San Francisco california

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Online Subscription Renewal Scam:- Beware. 

Lumosity has a real crooked way of making money off you. I'm not talking about their Games. The verdict is up in the air if the games really translate into real world smartness. I'm talking about their non-disclosure of their available pricing plans. I had a one year family plan for about $129 per annum with auto-renewal turned on. At the end of one my one year term, I tried to downgrade it to an Individual plan since I did not want to get billed  for another one year on a family plan. That option was not shown to me. I either can continue with the one year family plan or upgrade it two year family plan or a life time plan. Due to this,  I decided to cancel my subscription at the end of my one year term. After cancellation, however,  it gave me the option of subscribing to one year individual plan for about $80 per annum. I feel that this is a clever ploy intended to trick and deceit the customer in over spending.

So what happens, the customer loses confidence and cancels.

My advice to Lumosity, "Grow Up" . Have more transparent pricing plans and act in the best interest of the customer. Think less of making more money and more on saving the customer's money. That's the only way the customer will honor and grow your business.

 

I hope you mend your ways.

 

PJ

This report was posted on Ripoff Report on 01/10/2014 01:27 PM and is a permanent record located here: https://www.ripoffreport.com/reports/lumositycom/select-stateprovince/lumositycom-online-subscription-renewal-scam-san-francisco-california-1114558. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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