- Report: #1110113
Report - Rebuttal - Arbitrate
Complaint Review: Luxor Casino
Luxor Casino3900 Las Vegas Blvd S Las Vegas, Nevada USA
Luxor Casino Unethical business practices at this casino Las Vegas Nevada
*Author of original report: To clarify
*Consumer Comment: A true statement
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I was asked to leave the poker table unless I instantly put money on the table to continue playing - for no real reason. Upon telling the dealer I will go get money from the ATM, the poker dealer, Brian Martinez, asked me to leave the table as there were other players with money waiting to play - he had given me 0 time to pull money from the ATM.
I spoke to the onsite manager Cynthia, who seemed to seem empathetic at first until she realized/advised me Brian is one of the only two dealers who is available on the night shift - hence she cannot take him off the table. I asked for a simple apology (nothing more) but Brian gave an untrue story how he never heard me say I want to go to the ATM to pull out cash. Regretfully, Cynthia, the manager on site accepted that to be a sincere apology even when my problem was only with the fact I was wrongfully asked to leave the poker table. It seems Luxor is more interested in business than customer service. For the record, I make well over six figures to be whining about a $100 loss on a poker table at this time of the night from this crappy hotel called Luxor I am stuck with for the night.
This report was posted on Ripoff Report on 12/26/2013 06:27 AM and is a permanent record located here: http://www.ripoffreport.com/r/Luxor-Casino/Las-Vegas-Nevada-89119/Luxor-Casino-Unethical-business-practices-at-this-casino-Las-Vegas-Nevada-1110113. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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