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Report: #1328863

Complaint Review: Lycamobile USA - Nationwide

  • Submitted:
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  • Reported By: Wendy — Alabama USA
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  • Lycamobile USA Nationwide USA

Lycamobile USA false advertising and rip off customers Philadelphia Pennsylvania

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Lycamobile rips off their customers in so many ways, first they claim you have 4g LTE data which you don't have so wether you are paying more or less th einternet is not 4G LTE it sucks period. Secondly, they claim that if you enroll in auto renewal you will save on your monthly bill however when it's time to renew they send you a message saying the auto renew failed so you have to pay full price. Thirdly their customer service representatives are very very rude and if they have no answer for you they hang up in your face, I tried talking to them several times in the same day and they all hung up in my face and when I called the final time and asked to speak to a supervisor I was again hung up on. From what I have experienced it is ok for the representative to hang up on the customer to avoid a conversation that will make them try to answer questions for you. I also added international minutes to my number and they were deducted from phone calls I was recieving within the US and when I spoke to customer service regarding this matter it was not addressed the best that they can do is tell me they will escalate it to a higher authority and of course I never heard back from them. 

This report was posted on Ripoff Report on 09/18/2016 06:01 PM and is a permanent record located here: https://www.ripoffreport.com/reports/lycamobile-usa/nationwide/lycamobile-usa-false-advertising-and-rip-off-customers-philadelphia-pennsylvania-1328863. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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