• Report: #1080130

Complaint Review: mSpy

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Thu, August 29, 2013
  • Updated: Thu, August 29, 2013

  • Reported By: Wontstandforit — Ft. Lauderdale Florida
mSpy
Internet, Select State/Province USA

mSpy Phone Monitoring Software Does not work as advertised and company does nothing to resolve issue or refund your money. Live help shows as an option but no one is ever available to help. They make promises they don't keep and there software doesn't do what they say it will. Internet 

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

 This company claims to provide online monitoring capabilities for cell phones. They supposedly can monitor both Apple and Andriod based phones however the software never worked as advertised for my Android phone.

I paid for a month's subscription and when I had problems with the software there were very difficult to get any help. They advertise a 'Live Help' feature but uit is close to impossible to get any 'live' chat established since it always says they are away at the time you try to get help.

I actually renewed my subscription for a month to give them another try because some of the features worked ok (however many did not). This was a big mistake because they had made a software 'upgrade' to 'enhance' the capabilities but all the upgrade did was to make features that worked before stop working.

When I contacted them via email (no 'live help' available as usual) they gave me instructions on how to uninstall the software on the phone and re-install it. I did exactly as they instructed but it did not fix the problem and the software did not work.

I continued to write emails to them asking them to fix the problem and extend my subscription or give me a refund but they did neither. To add insult to injury they keep trying to get me to renew my subscription.

If you don't want to throw away good money do not buy this software. A friend of mine purchased software called (((competitor's name redacted))) and according to him that works very well.

 

 


This report was posted on Ripoff Report on 08/29/2013 10:25 AM and is a permanent record located here: http://www.ripoffreport.com/r/mSpy/Internet-Select-StateProvince-Internet/mSpy-Phone-Monitoring-Software-Does-not-work-as-advertised-and-company-does-nothing-to-re-1080130. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on mSpy

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.