• Report: #721111

Complaint Review: mack cam

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Sat, April 23, 2011
  • Updated: Tue, June 14, 2011

  • Reported By: eilert — eidsvoll Norway
mack cam
200 Morris Avenue Springfield, New Jersey United States of America

mack cam Wasting their customers time and money - DON'T USE THEM Springfield, New Jersey

*UPDATE Employee: Mack Camera Rebuttal

*Author of original report: Missed the target

*Consumer Comment: Blah Blah Blah!

*UPDATE Employee: Mack Camera Rebuttal

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

   They first tell you they will refund your new, but defect lens. But after having exchanged 7-10 e-mails with them concerning the needed documentation and getting the defect lens checked at the authorized supplier (paid USD 120 for that) they just STOP ANSWERING your mails, as if you did not exist. Looks to me as if they stop answering you the moment they  realize that they actually have to give you a refund.

Keep away from these morons.

This report was posted on Ripoff Report on 04/23/2011 05:24 AM and is a permanent record located here: http://www.ripoffreport.com/r/mack-cam/Springfield-New-Jersey-NJ-07081/mack-cam-Wasting-their-customers-time-and-money-DONT-USE-THEM-Springfield-New-Jersey-721111. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on mack cam

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
1Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Mack Camera Rebuttal

AUTHOR: Desiree - (U.S.A.)

Mack Camera is not reffering to another customer and we did not stop the payment process.  We feel that we gave you proper resolution by agreeing to pay taxes that we are not responsible for and we processed your payment through a wire transfer. 
Respond to this report!
What's this?

#2 Author of original report

Missed the target

AUTHOR: eilert - (Norway)

MackCam has chosen a nother customer case, this is not me. Never used any bad language - only found out that they stopped the process when all the formalities was ok, and it was time for payment. That made me angry.
Respond to this report!
What's this?

#3 Consumer Comment

Blah Blah Blah!

AUTHOR: mr rik - (USA)

More customer service, less shilling.

A better business plan for you.
Respond to this report!
What's this?

#4 UPDATE Employee

Mack Camera Rebuttal

AUTHOR: Desiree - (U.S.A.)

This customer had submitted an estimate for the repair of his unit on 2/17/2011 and the estimate was approved the same day.  An email was sent to the customer which stated that his estimate was approved, attached was an approval letter indicating the approved amount without taxes and The email also stated that Mack Camera & Video Service was not responsible for any shipping fees or taxes.  On 3/4/2011 the customer provided the paid invoice for reimbursement.  This customer had contacted our respresentatives several times in an unprofessional manner and even using foul language.  We sent the check out FEDEX, instead of regular mail so that we could provide the customer with a tracking number.  We emailed the customer the tracking information on 5/23/2011.  Yesterday, 5/24/2011, we had received a call from FEDEX stating that they are unable to deliver the check because they needed an apartment number or contact name that they can give the package to.  We have been corresponding with the customer since then to rectify this issue providing him with the FEDEX case number and asking for any information that they have requested.  The customer has emailed Mack Camera today requesting that a wire transfer be processed for the amount including the VAT.  Mack Camera has authorized to pay the VAT on this claim and processed the wire transfer today for this customer. 
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Wal-Mart.com USA, LLC

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory