ED Magedson – Founder
macpalace2521 CANADA BLVD GLENDALE, Select State/Province USA
MAC PALACE, INC lack of communication, goes back on promises, no customer service, very argumentative. GLENDALE California
contacted macpalace.com. looking to sell a G5 17" imac screen to them back in the spring. they said they just needed the LCD. i'm an amateur hobby tech who had another sick mac at home to fix before i could even find the time to take apart the 17" one. long story short, it took me a few months to send it to them, between caring for my family, home and working and fixing my other ill G5 computer.
yes, much time had passed. did they contact me to say not to send it? no. did they say they had no demand or the demand ran out? no. did they respond to my email that i was sending it, with postal confirmation number? no. did they read any of my emails for over a month, when i was asking whether they received it and when the agreed $35 was to post to my paypal? no.
i finally call them after a month and a half of nothing. several times. after a couple weeks of no call backs, i finally get a missed call response from the parts buyer. did not even listen to my voicemail message. does not even know who i am. is too busy to even open the box i sent. then, all i get is an argument from him. totally one sided. i, the customer, am 100% wrong. no accountability for follow-up from him. it even cost me $16 to send him the part. and the time to totally disassemble the imac in the first place. he says he will look the part over and get back to me. either he will pay $35 or send it back. i countered that rather than send it back to me, just pay me the $16 original shipping and keep it and sell it later. agreed? i thought so, but no.
over another week passes. i call the parts buyer back. once again has no idea who i am. or that we argued for a half hour last week. i even sent a semi-apologetic email. he did not read or respond to that either. and the bottom line now? he is sending me back the part i sold to him. not buying it. and not refunding my shipping.
so, no communication skills, no accountability for actions, no compassion for other people's schedules who are not professional computer techs, very poor organizational skills, super argumentative, no regard for anyone but himself. all boiling down to no customer service skills what-so-ever. and i lost both time and money dealing with him and his attitude.
what makes it even worse is that this parts guy sounds like a russian or middle eastern mobster. and acts like one too. this is not the kind of person you want interacting with the public to represent a seemingly nice company. this is all the parts buyer by the way. one person there, jason, actually cared. he was nice and well spoken. i hope he finds a better job. it must be hell there. i don't know how this pit stays in business.
This report was posted on Ripoff Report on 09/20/2013 09:29 AM and is a permanent record located here: http://www.ripoffreport.com/r/macpalace/GLENDALE-Select-StateProvince-91208/MAC-PALACE-INC-lack-of-communication-goes-back-on-promises-no-customer-service-very-a-1086033. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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