Complaint Review: Macsales.com - Woodstock Illinois
- Macsales.com 6 Galaxy Way Woodstock, Illinois USA
- Phone: +1 800-275-4576
- Web: macsales.com
- Category: Computer Manufactures
Macsales.com OWC, Otherworldcomputing Return policy and warranty is restrictive... loyal customer very unhappy Woodstock Illinois
*Author of original report: Why is OWC offering me an incompatible enclosure?
*UPDATE Employee: Aura SSD Follow-Up
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I bought a 240GB OWC Mercury Aura 2010/2011 6G SSD my MacAir about a year ago invoice
4479367 dated April 15 2015.
After experiencing continual slowing of my computer, trying different solutions including using a Time Machine backup and fresh install of MAC OS. I finally sent my MacAir to the local MAC Repair facility.
They concluded that despite their efforts (including a fresh OS install) the OWC Aura SSD was defective. They replaced it with another SSD and now my laptop is operating in tiptop shape.
Since the product comes with a 3 yr warranty, I contacted OWC Sales to inquire about a replacement. The technician was helpful and offered an RMA OWC RMA: 483166G2R-P-AH (NMJ-954-11931).
I stated that since the SSD was already replaced by the local repair shop, I intended to use the the replacement as a standalone SSD external storage device. However, the CS Rep was told by his techncian that the SSD was propietary to OWC, no enclosure was commerciably available.
I stated I had no need for TWO SSDs so I suggested OWC simple give me a store credit so that I can purchase an external SSD ontheir website.
I was told that only a replacement would be offered, no store credit. No exceptions
I am filing this report since it is not common sense to reject store credit when from an accounting purpose they hold the same monetary value.
I am asking for a store credit, not replacement of my SSD.
Sincerely,
John Kim, MAJ, USAF
This report was posted on Ripoff Report on 06/21/2016 05:45 AM and is a permanent record located here: https://www.ripoffreport.com/reports/macsalescom/woodstock-illinois-60098/macsalescom-owc-otherworldcomputing-return-policy-and-warranty-is-restrictive-loyal-1312543. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
Why is OWC offering me an incompatible enclosure?
AUTHOR: - ()
SUBMITTED: Wednesday, July 06, 2016
OWC,
The enclosure will not work with the Aura SSD. Here is what the product warning states:
#1 UPDATE Employee
Aura SSD Follow-Up
AUTHOR: OWC Nick - ()
SUBMITTED: Tuesday, June 21, 2016
Thank you Kim John for your recent feedback regarding your experience. We are very sorry that a resolution could not be reached regarding your Aura drive.
We certainly understand the frustration that comes with failed computer products. The drive you purchased in April 2015 does have a three year warranty. We would be more than happy to fufill our warranty and replace the defective drive.
Product warranties are offered for those unfortunatalte times that electronics fail. A drive failure is very uncommon but when they do occur we replace those drives with in their warranty.
We would love the opportunity to fulfill the warranty on your Aura drive. Please note that we do offer an enclosure for the Apple drive. A discount can be offered on the case so that you can continue to use the Apple drive externally and your Aura drive internally.
Again we are sorry for the frustration you are experiencing.
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