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Report: #1289426

Complaint Review: MADE A MANO - Kobenhavn Denmark

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  • Reported By: Lee — South Orange New Jersey USA
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  • MADE A MANO Kobenhavn, Denmark Denmark

MADE A MANO MADE A MANO TILES MADE A MANO HANDMADE TILES MADE A MANO CERAMIC TILES MADE A MANO ITALIAN TILES MADE A MANO CERAMIC TILE This company sent me tile that looked absolutely nothing like the stunning tile they had pictured on their site. I paid a fortune and then when I expressed my desire for a replacement and/or refund I was ignored by the Made A Mano Sales Manager I was dealing with, Asa Cooper. I would like to warn all potential customers of Made A Mano to stay away from this company and choose another tile company who actually delivers tile that is even remotely similar to what they have pictured on their website. What they sent me is $3/sf tile that I paid $60/sf for!!! These people are SCAM artists. They picture one thing and sell you another!!! And then they IGNORE you. Spare yourself the agony!!! Stay away from MADE A MANO tile!

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To make a long story short I ordered this tile from overseas that appeared to be nothing short of gorgeous in the pictures on their website only to end up with a completely dull, ordinary product. So I basically paid $60/sf for tile that I could have purchased around the corner for $3/sf. This tile is purporedly Italian hand made glazed ceramic tile, but again, what I got had zero depth or variety to it. 

To take fault where fault is due, I did not even open up the boxes of tile. I just had the installer open them (we're doing an entire home renovation) and install them while we were away for a long weekend. I came back from that weekend soooo excited to see my new Made A Mano ceramic tile installation only to be disappointed. I wondered, how could this have happened? Going back to their website gallery made me realize that what I ordered was NOT what I got.

After contacting Asa Cooper in sales at Made A Mano to ask for replacement tile, I got no response. After then asking for a refund, I got no response. Stay away from made a mano. They can make all the claims they want, and maybe with a lot of labor they can make handmade tile exactly the way they want it to look for their photographs, but that's NOT what they make for their customers. Take me as the unfortunate martyr for this cause and stay away from Made A Mano tile. What you see on their site is beautiful pictures of beautiful tiles that have nothing to do with what they actually put in the box and send you, the custoner!!!! SCAM SCAM SCAM!!!! Stay away... 

This report was posted on Ripoff Report on 02/23/2016 10:06 AM and is a permanent record located here: https://www.ripoffreport.com/reports/made-a-mano/kobenhavn-denmark/made-a-mano-made-a-mano-tiles-made-a-mano-handmade-tiles-made-a-mano-ceramic-tiles-made-a-1289426. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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