• Report: #779509

Complaint Review: Made Ya Smile Dental

  • Submitted: Wed, September 21, 2011
  • Updated: Fri, October 14, 2011

  • Reported By: Jimmarie — Pearland Texas United States of America
Made Ya Smile Dental
11021 Shadow Creek Pkwy Suite 108 Pearland, Texas United States of America

Made Ya Smile Dental Dr. Maxwell Elliott Dr. Elliott performed sub-par dental work. Missed cavity in tooth #2, caused an infection in this tooth and now having it re-done by another dentist. Dr. Elliott pulled old filling out when not nece Pearland, Texas

*Consumer Comment: Agree with your rebuttal

*Author of original report: Made Ya Smile Dental

*Consumer Comment: Sounds like

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I went to Dr. Elliot (Made Ya Smile Dental) with a coupon for free cleaning and free set of xrays.  When I was at first visit I was told about all the work that needed to be done, including the removal of old fillings and two crowns.  I was told this was to be done asap. 

Long story short....I have had an abscessed tooth and had to take antibiotics which I am still on. This is going on my 2nd week.  I have been to another dentist.  There is a caivity visible by xray on my tooth that he refilled and was abscessed.  So I am having the new dentist do the work.

I called and spoke to my insurance company and said I did not want Dr. Elliott to do any more work in my mouth and wanted to go to someone else who will have to remove his work and redo.  Insurance said the office could resumit the charges for "crown" to "temporary crown" or give me my money back.  I have paid out of pocket to this dentist $1088.70.

I called and spoke to the office manager, Amanda, on Wednesday, September 21, 2011.  I asked her to resubmit paperwork to Aetna and I asked for my money back on tooth #2.  She said no and that she had to talk to her disctrict manager. 

I since called insurance company back and they are calling office to help me get paperwork resubmitted. So I am in a holding pattern now. 

Also, I have to mention that this office overcharged me almost $100.00 when they gave me my bill compared to what my insurance company showed me owing.  This is a bad office.  It is a rip off.

Not to mention the extra money I have had to pay for medicina and time missed at work due to pain.  I wish I would have never gone there and I recommend for everyone else to skip this office.  You will regret it.  This doctor has taken advantage of me and the insurance company.  This is what is wrong with the world today!

This report was posted on Ripoff Report on 09/21/2011 11:58 AM and is a permanent record located here: http://www.ripoffreport.com/r/Made-Ya-Smile-Dental/Pearland-Texas-77584/Made-Ya-Smile-Dental-Dr-Maxwell-Elliott-Dr-Elliott-performed-sub-par-dental-work-Miss-779509. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Agree with your rebuttal

AUTHOR: emerson.chapelle - (USA)

We had an amazing experience also with these guys!

My wife and had over $1500 worth of work done in the short span of two weeks. The staff were extremely genuine, friendly and professional. Dr Kesner and his staff understand that communicating openly and succinctly with the clients while providing a high quality of serviceWILL CREATE loyal customers.

My wife come to Made Ya Smile for a second opinion and was thoroughly pleased with Dr Gutierrez and her pragmatic approach to the situation. My wife had to leave early on her first visit and flooding in Texas caused Made Ya Smile to be closed for herNEXT visit. Yet, somehow, my wife was seen asSOON as it was possible to do so and never had to wait. She came back and was very pleased not only with the work done, but HOW she was treated. That in turn prompted me to visit. I cancelled with a "no show no call" and was STILL seen promptly when I rescheduled. 

I was greeted with a connected hello of " Hey, this is Nicole's husband!" which is above reproach for an industry that refers to customers as "clients" or "him". I ask too many questions and am very particular about signing things. The girls handled me at the front like a charm. Dr Gutierrez went out of her way to ask about pastHISTORY and my first opinion from another dentistand spent time explaining tools and protocol. 

I have not changed dentistsI have not changed dentists in 27 years until this visit. Would we not be moving again, we would be loyal Made Ya Smile clients. Hope to see one in Austin soon!

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#2 Author of original report

Made Ya Smile Dental

AUTHOR: Jimmarie - (United States of America)

I am updating my original posting about Made Ya Smile Dental.  I wish I had not posted it in the first place. I had sensative tooth after visiting Made Ya Smile Dental and now it is okay. 

I have tried to take down the original posting but have been told I can not do so.  Therefore I have put this update.

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#3 Consumer Comment

Sounds like

AUTHOR: mr rik - (USA)

they MADE YA CRY.

COUPONS??? wow.
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