- Report: #1135152
Report - Rebuttal - Arbitrate
Complaint Review: Magazine Publishers Service
Magazine Publishers ServicePO Box 187, Branch Place D'Armes Montreal, Quebec Canada
Magazine Publishers Service www.canadamags.com False Advertising by Magazine Publishers Canada -- most listed titles not available!!!! Montreal Quebec
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This company is a fierce fraudster! I only wish I had checked the complaints before I accepted their magazine subscription offer in August 2013. At that time the friendly telemarketer told me about the 5-year subscription package, and though unusual, I did understand paying for the 5 years in advance over the first twelve months. I accepted because I do like to read magazines and could see myself enjoying these for the coming 5 years. She signed me up for 3 titles initially which I had no interest in but she assured me that once processed I could easily arrange to swith any or all of the subscriptions to other titles -- "we have sooooo many". So far, so good.
I saw charges on my credit card start but no magazines. I contacted the company by email and had no answer. In November 2013 I contacted them through their website contact page to alert them that the PDF link to list of magazine titles was blank/broken. After no answer, I checked again on December 1st and found the list was there; at that point I emailed my request to change 2 titles, one to Flare and the other to Canadian Business, and I inquired about MacLean's which had a * next to it. I received a reply from Ashley Oneal firstname.lastname@example.org on December 4th that both those titles were unavailable and MacLean's is a premium title but it was not available either. At that point I replied the same day, expressed my disappointment in the lack of titles as the telemarketer had said there were "lots to choose from" and asked for the CURRENT list of available titles... so I'm still dealing in good faith with them because I had received the personal email response.
One month later, on January 4th 2014 I received Ms O'Neal's reply with only 8 print magazines (I did not own a tablet and had no interest in electronic versions). On January 5th I searched online and found complaints about the company for persistent billing and collections; one site recommended cancelling one's credit card to avoid further charges so I did that and then notified them in a reply email to Ms O'Neal that since I have no interest in the current list of titles and that the company was misleading in their telemarketing and website advertising (listing titles not available) that I was in my right to cancel the subscription agreement. I'm so glad that I cancelled my credit card straight away. I figured if they just accepted my cancellation they should be happy having got five months X 4 years' advance payments from me already! February 17th I re-sent my email cancellation message so that they could cease the deliveries. No reply emails to me this time, but the phone calls started and they called every day.
In March the calls were coming twice a day, from two different phone numbers now, which I did my best to avoid answering. Mistakenly I answered on March 27th and I said I cancelled it -- I was told "the period for cancellation had past" but I corrected "Gina" and said that the advertising was misleading, there weren't any titles I wanted to switch my subscriptions to despite being assured there were "lots to choose from" and I hung up. Well, that stopped the calls for Friday, Saturday and Sunday, but they were back calling me on Monday (today). I have now received a Statement notice in the mail and it says "IT IS OUR INTENTION TO PROCEED WITH AN INVOLUNTARY PAY PROCEDURE. ONCE THIS ACTION HAS BEEN SCHEDULED WE WILL BE UNABLE TO STOP." Scary language, eh?! Searching online didn't give me much detail what an Involuntary Payment Procedure might be, especially applicable to this case, so I have come here to Ripoff Report to record my story. I expect they can try to take make a claim against me but I am prepared to dispute it in Court. I've learned my lesson, I will never agree to buy anything from a telemarketer again!!!!
This report was posted on Ripoff Report on 03/31/2014 03:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Magazine-Publishers-Service/Montreal-Quebec-H2Y-3G7/Magazine-Publishers-Service-wwwcanadamagscom-False-Advertising-by-Magazine-Publishers-C-1135152. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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