- Report: #1107051
Report - Rebuttal - Arbitrate
Complaint Review: magic jack, lp
magic jack, lp222 Lakeview Avenue, Suite 1550 West Palm Beach, Florida USA
magic jack, lp internet phone provider West Palm Beach Florida
*Author of original report: results from Better Business Bureau
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I contracted with magic jack IP phone service around 2009. For over 3 years I recieved excellant service which included call forwarding. Because call forwarding was included in the service contract, i extended my service until 2017(about $80). However, around the beginning of 2013 call forwarding has unexpectantly been discontinued. I have called at least 5 times to ask if this can be repaired since this feature was the deciding factor for my continued contract and was told that they are working on the problem, but did not know when it would be back in service. The last 2 times i called i was informed of this again so i requested that my contract time be extended the time that forwarding out of service. I was informed both times that this was not an option. I still have no call forwarding...
This report was posted on Ripoff Report on 12/14/2013 02:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/magic-jack-lp/West-Palm-Beach-Florida-33401/magic-jack-lp-internet-phone-provider-West-Palm-Beach-Florida-1107051. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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