• Report: #1107051

Complaint Review: magic jack, lp

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  • Submitted: Sat, December 14, 2013
  • Updated: Sat, December 14, 2013

  • Reported By: bob — North Carolina
magic jack, lp
222 Lakeview Avenue, Suite 1550 West Palm Beach, Florida USA

magic jack, lp internet phone provider West Palm Beach Florida

*Author of original report: results from Better Business Bureau

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I contracted with magic jack IP phone service around 2009.  For over 3 years I recieved excellant service which included call forwarding.  Because call forwarding was included in the service contract, i extended my service until 2017(about $80).  However, around the beginning of 2013 call forwarding has unexpectantly been discontinued.  I have called at least 5 times to ask if this can be repaired since this feature was the deciding factor for my continued contract and was told that they are working on the problem, but did not know when it would be back in service.  The last 2 times i called i was informed of this again so i requested that my contract time be extended the time that forwarding out of service.  I was informed both times that this was not an option.  I still have no call forwarding... 


This report was posted on Ripoff Report on 12/14/2013 02:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/magic-jack-lp/West-Palm-Beach-Florida-33401/magic-jack-lp-internet-phone-provider-West-Palm-Beach-Florida-1107051. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

results from Better Business Bureau

AUTHOR: bob - ()

 

Business Info

NAME:

MagicJack LP

BBB MEMBER:

YES

CONTACT:

--None--

ADDRESS:

222 Lakeview Avenue, Suite 1550 West Palm Beach, FL 33401

PHONE:

561 594-2140

FAX:

561 586-2328

Website:

www.magicjack.com

    (Less)
Complaint status:

Activity

Date
Activity
Description
10/18/2013 Inform Business - Case ADMINISTRATIVELY CLOSED  
10/18/2013 Inform Consumer - Case ADMINISTRATIVELY CLOSED  
10/17/2013 Case ADMINISTRATIVELY CLOSED  
10/17/2013 Bureau Judged Case AJR  
10/16/2013 Consumer rejects business' final offer
(The consumer indicated he/she DID NOT accept the response from the business.) Because i paid for a service and i am NOT recieveing that service or compensation.  I am tired of this crap.  I will handle it as previously described. Going in circles is not a solution.... 
10/16/2013 Send Business' Rebuttal Response to Consumer CLT.cf.rtf
10/14/2013 Received Business' Rebuttal Response
Call forwarding has been unavailable since September 2012.
Customers who had call forwarding enabled on a specific device and telephone number at the time of the change could still use the feature by managing it through a special link for their my.magicJack account.
Mr. Bob did not have the feature enabled at the time of the change, more than 1 year ago.
As we explained in our 8/21/2013 response, one option that may work for Mr. bob as an alternative to call forwarding, is to download the magicJack APP to his mobile iPhone or Android and assign his same telephone number to the APP, which will allow calls to his number to be delivered to his mobile iPhone or Android.
10/14/2013 Forward Consumer Rebuttal to Business BLT.cf.rtf
10/10/2013 More info received from the consumer
Maybe.... I will inform the 2000+ people i see every day at the airport of the unethical situation with magicjack and i will ask there impartial opinion about their resolution.  This way i can see who is at fault....  good solution?
10/10/2013 Consumer rejects business' final offer
(The consumer indicated he/she DID NOT accept the response from the business.) Whats the resolution?  I complained about the ending of my call forwarding feature THAT I PAID FOR and now they are CONFIRMING THE UNETHICAL ACT of ending it and that i will MAYBE get to pay for it AGAIN.NOT much of a solution. 
here is a resolution, give me what i paid for or give me compensation of similar value.....
10/09/2013 Send Business' Rebuttal Response to Consumer CLT.cf.rtf
10/07/2013 Received Business' Rebuttal Response
As we explained in our previous response, call forwarding has been unavailable since September 2012.
We may offer call forwarding as a billable feature in the future, but we do not have a date for availability of that feature.
10/07/2013 Forward Consumer Rebuttal to Business  
10/04/2013 BBB Reviews Consumer Rebuttal to Business Response
yes i wanted to add that my original problem has NOT been resolved and i have not heard from anyone concerning this issue...
What can i do now?
10/04/2013 ReOpen the Complaint  
10/03/2013 More info received from the consumer
oh and to add.  if i had an android phone i wouldnt need the damn magic jack...  they admit that forwarding was part of the original deal.  now it is not...  i therefore deserve compensation...  i suggest ether making forwarding available at no charge as originally agreed or adding a year to my service...
10/03/2013 More info received from the consumer
i have received nothing from magic jak.  they told me today that the cal forwarding is still being upgraded but is not functional.  i am paying for call forwarding but i am still not able to use it for a t least 1 year now and i have no reason to believe it will be fixed any time soon. 
09/04/2013 Inform Business - Case Closed ASSUMED RESOLVED  
09/03/2013 Case closed - ASSUMED RESOLVED  
09/03/2013 No Consumer Response- Assumed Resolved with Letter  
08/23/2013 Forward Business response to Consumer CLT.cf.rtf
08/21/2013 Receive Business Response
Call forwarding has been unavailable since September 2012.
We may offer call forwarding as a billable feature in the future, but we do not have a date for availability.
One option that may work for Mr. Bob , if he has an iPhone or Android, would be to download the magicJack APP and assign his same telephone number to the APP, which will allow calls to his number to be delivered to his mobile iPhone or Android. 
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