• Report: #963417

Complaint Review: magic jack phone service

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  • Submitted: Thu, November 01, 2012
  • Updated: Thu, November 01, 2012

  • Reported By: BM Hooper — Long Pond Pennsylvania United States of America
magic jack phone service
Internet United States of America

magic jack phone service ripoff , Internet

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I contracted with Magic Jack 9/13/2011. Mid-August when I tried to make a call I found that Magic Jack had stopped my service.

I contacted customer service and they told me that because my contract was ending that I had to renew my contract before I could use my phone.

My contract was due to end 9/13/2012 and they disconnected my service mid-August 2012. So I decided to get another provider, Vonage.

For 6 weeks Vonage tried to port my number from Magic Jack. I contacted Magic Jack today for them to tell me that it would cost me a total of $39.94 for them to release my number to Vonage: $29.95 to renew my contract with them and $9.99 which is a fee for my original number.

I chose to forego my number port request and voice my complaint here. I will also send my complaint to FCC and BBB, my friends, relatives and any other forum I can find.

This report was posted on Ripoff Report on 11/01/2012 05:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/magic-jack-phone-service/internet/magic-jack-phone-service-ripoff-Internet-963417. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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