• Report: #1061041

Complaint Review: Magic Jack voip phone service

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  • Submitted: Fri, June 21, 2013
  • Updated: Fri, June 21, 2013

  • Reported By: WS — Charlotte North Carolina
Magic Jack voip phone service
5700 Georgie Avenue West Palm Beach, Florida USA

Magic Jack voip phone service poor customer service West Palm Beach Florida

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Although I still use MJ because of the low cost, the customer service is foreign(India I think) and terrible. MJ has NO phone CS, only online chat. If the CS rep doesn't like what you are asking, or if you spend too much of their time, they will disconnect you! Also MJ is not very sophisticated. If you buy a product and use it under 1 email, you can never switch emails! They do not have the capacity to change your service from one email address to another! How hard can that be? I was told I would have to trash my MJ device and buy another if I wanted to switch emails. Can you believe that!!

YMax Communications Corp-MagicJack LP
5700 Georgia Avenue
West Palm Beach, FL 33405
Phone: 561-586-3380
Alt: 888-230-0060
Alt: 561-594-2140
Alt: 561-586-3380
Fax: 561-586-2328
Chief Finacial Officer
Name:Peter Russo
Email: peter.russo@ymaxcorp.com
Email: russop@magicjack.com
Founder and Inventor - Chief Executive Officer
Name:Dan Borislow
Email: Dan@magicjack.com:


This report was posted on Ripoff Report on 06/21/2013 12:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/Magic-Jack-voip-phone-service/West-Palm-Beach-Florida-33405/Magic-Jack-voip-phone-service-poor-customer-service-West-Palm-Beach-Florida-1061041. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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