• Report: #844339

Complaint Review: Magic Jack

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  • Submitted: Fri, February 24, 2012
  • Updated: Fri, February 24, 2012

  • Reported By: Linda — Columbus Ohio United States of America
Magic Jack
Internet, Florida United States of America

Magic Jack magicjack.com internet free phone with or without computer Internet, Florida

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Bought magic jack aka MJ, dec. 16  2011.  Tried until Jan 17 2012 to get it to work and they finally agreed the device was broken.  Sent me a new one and charged me another $10.95 to ship it. 

Had to wait 2 weeks for delivery because they Sr. Tech did not place the order properly.  Since receiving the 2nd MJ I have not been able to get it to work AT ALL.  I have spent hours and days on their chat line to no avail.  I have "chatted" with 20 different individuals which I can name and provide ticket #'s for the chats, all to no avail

Never got it to work without the computer and never worked properly with the computer.  Whenever I "chat" with them we go over the same old stuff and nothing ever works.  Lots of times I have had my "chat" abruptly terminated for no apparent reason.

Fed up, going to file report with AG in Florida and my AG in Ohio.
$81.64 for MJ device
$20.95 for phone # transfer
$105 for 5 yrs of "free" phone calls
$10.95 for shipping of 2nd MJ which didn't work
hours and hours on the chat line - priceless!

TOTAL  $218.54  plus days out of my life wasted on this joke.

This report was posted on Ripoff Report on 02/24/2012 08:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/Magic-Jack/Internet-Florida-/Magic-Jack-magicjackcom-internet-free-phone-with-or-without-computer-Internet-Florida-844339. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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