• Report: #1053572

Complaint Review: magicJack

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  • Submitted: Fri, May 24, 2013
  • Updated: Fri, May 24, 2013

  • Reported By: Andrew — Lancaster Pennsylvania
magicJack
5700 Georgie Avenue West Palm Beach, Florida USA

magicJack Refusal to list rates for pre-paid calls West Palm Beach Florida

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MagicJack refuses to disclose the details behind this statement: "We may require prepaid purchase and/or we may charge you for calls to conference lines, platforms and certain non-ILEC area calls, or any call wherein we incur a cost from another carrier."

After years of using MagicJack, I've suddenly begun getting a recorded message when trying to phone certain numbers (USA domestic). The message tells me I must now purchase pre-paid minutes to reach these numbers (apparently served by certain phone providers MagicJack isn't friendly with).

There is no information on the MagicJack website about who those providers are or about the rates charged, which presumably vary. MagicJack online help chat (the only help ever offered) refuses to state rates.

Does MagicJack really expect its customers to buy and spend "pre-paid minutes" without knowing prices? I sure won't.


This report was posted on Ripoff Report on 05/24/2013 09:53 AM and is a permanent record located here: http://www.ripoffreport.com/r/magicJack/West-Palm-Beach-Florida-33405/magicJack-Refusal-to-list-rates-for-pre-paid-calls-West-Palm-Beach-Florida-1053572. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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