• Report: #481833

Complaint Review: Magicjack - Dan Borislow

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  • Submitted: Tue, August 18, 2009
  • Updated: Sat, September 05, 2009

  • Reported By: Ronnie — nowhere Nebraska USA
Magicjack - Dan Borislow
, Nevada United States of America

Magicjack - Dan Borislow Magic Jack VoIP Worst Customer Service Ever!! Nevada

* : this will help the static and dropped calls...

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Hello Dan, 

Firstly thanks a lot for your invention. It has revolutionalized VoIP. I am myself a VoIP engineer and have worked in the field of Telecommunications for a few years now. 

Also, travel a lot and use your device for personal communications. This has really made a lot of different in my connectivity and mobility. 

I cannot thank you enough. 

I believe I have used your service for around 20months to 2 years. And I signed a 5 year deal at the end of my first year. However, as good as your invention has been, off late I have seen a sharp dive in the service. I guess with the hype magic jack has created, there has been a flood of customers may be a couple of dozens thanks to me. I am guessing you are in the process of upgrading your systems fair enough, I hope you soon fix your audio quality issues. Past few months I have not be able to use the device because of a broken storage error, rest assured a lot of people have seen this already.  

Also, if I may I would like to take this opportunity to ask you about your investment strategy and future road map for magicJack. What do you really do with all that money? An investment advice please :). 

I am guessing some may go back into probably buying a great yatch? Some into real estate? And I am guessing you invest some back in the business. I am sure you have invested into upgrading the systems. However, if I may, I would like to suggest investing some in training the support staff. 

They are lovely folks and I am sure they have pleasured a lot. However, I have been they whipping boy. :( 

 
Below is the excerpt from todays chat session with one of those. I would also like to invite you to log into your systems and check my earlier logs phone number xxxxxxxxxx. 

Hoping to a better world. All I want is WORLD PEACE!!!

Thanks,

ronnie



Your Issue ID for this chat is LTK419073382473X

Desmond: Hello, how may I help you?
ronnie: Hi Desmond
Desmond: Hello ronnie
ronnie: In the mrning I was chatting with another agent
ronnie: and I got DC...
ronnie: I am going to copy paste our conversation
ronnie: and I would like you to look into the account, check my logs and take it from there
ronnie: is taht ok ?
Desmond: Thank you for bringing your concern to us.
Desmond: Please allow me to assist you with that.
Desmond: Your account information?
ronnie: xxxxxxxxxx
ronnie: Steph: Hello, how may I help you? ronnie: hi Steph Steph: Hello ronnie: my magic jack is broken ronnie: i need to exchange it ronnie: i have had a long chat with you guys last month and i never get time to do this ronnie: if you can look up my logs Steph: Are you still on the 30 day trial? ronnie: it would be a great help ronnie: no i have ben your customer for 2 years ronnie: and i have purchased a 5 year plan\ ronnie: but 3 months back the magic jack stopped working ronnie: gives some broken error ronnie: broken storage ronnie: we have done all trouble shooting ronnie: could you please look into my logs Steph: Sure Steph: let me read through your previous chats Steph: One moment please... Steph: Thank you for waiting Steph: I think this issue needs to be resolved by our Upper level tech who will be able to help you more regarding your problem Steph: Would that be okay? Steph: *Would that be okay if I transfer you now? Steph: Are you still there, ronnie? Steph: I have not heard from you in a while. Do you wish to continue this chat session?
Desmond: Thank you.
Desmond: Please wait while I check that for you
ronnie: thanks
Desmond: One moment please...
Desmond: Thank you for patiently waiting.
Desmond: License Expires: 04/21/2014
Desmond: So your magicjack is still IN-Service.
Desmond: Is your magicJack plugged in right now?
ronnie: hey ... we have done all this troble shooting
ronnie: have spent hours on it
ronnie: dont want to do it again
Desmond: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.
ronnie: last i spoke i was supposed to get it exchanged
Please wait while I transfer the chat to the best suited site operator.

You are now chatting with 'Evert'

Your Issue ID for this chat is LTK419073382473X

Evert: Hi, this is Evert, from higher level support and I will be assisting you
ronnie: thank Evert
ronnie: Would you mind looking into my logs from a month back
ronnie: or may be 2 months back?
ronnie: i went over all this
ronnie: i never get time
ronnie: thats y i am contacting you guys after a month or more
ronnie: it would be a great help
Evert: May I know the exact nature of your problem with full details please?
Evert: May I know the exact nature of your problem with full details please?
ronnie: for that reason I am asking you to look into the logs
ronnie: I do not really have time to explain this all over again
ronnie: I need to get my magic jack replaced
Evert: is the bluelight on?
ronnie: Evert... plesae understand
ronnie: i do not have time to trouble shoot this
ronnie: i have spent hours on this
Evert: Alright, I understand
Evert: would you like to get a replacement?
ronnie: yes pleace
ronnie: please
ronnie: however not right now
ronnie: I would like to first request
Evert: Oh
Evert: Yes?
ronnie: to get atlest a month to return the old one
ronnie: i keep travelling and i dont get time
ronnie: if you can send it to be my august 25 I can return it to you by sept 25
Evert: I am sorry but you will be only given 10 business days to return the defective jack upon receiving the new device
ronnie: as i said
ronnie: i keep travelling and this is not possible
ronnie: i have been your customer for some time
Evert: I am sorry but that is not possible
ronnie: and i have signed 5 year deal
ronnie: i would guess this is just one thing you could do for me
Evert: No, it is not possible, You will be charged if you will not return the defective jack after 10 business days
ronnie: ok then would you guys refund me the days of service i have missed?
ronnie: or would you guys extend my last date?
ronnie: by 3-4 months
ronnie: ?
Evert: No
Evert: That is not possible as well
ronnie: great
ronnie: what is your inventors email address?
ronnie: i want to write to him....
Evert: No, please read our Terms Of Service to answer all your questions
ronnie: perfect.....
ronnie: perfect.....
Evert: Okay Bye
Chat session has been terminated by the site operator.


This report was posted on Ripoff Report on 08/18/2009 01:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/Magicjack-Dan-Borislow/-Nevada-/Magicjack-Dan-Borislow-Magic-Jack-VoIP-Worst-Customer-Service-Ever-Nevada-481833. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1

this will help the static and dropped calls...

AUTHOR: dimegirl - (USA)

If you are having voice quality issues all you need to do is buy a USB port with an adapter. It takes lots of energy from the computer to make a call so when you have a powered usb you don't have to worry about the computers usage. You can buy one for under 7 bucks at EFORCITY.com

 Like you the Magicjack worked great for a while and then I could not hear on the phone- but this USB port really solved the problem and text support never tells you about it.
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