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Report: #1270058

Complaint Review: magicjack - Internet

  • Submitted:
  • Updated:
  • Reported By: Andoy — Alabama Philippines
  • Author Confirmed What's this?
  • Why?
  • magicjack Internet USA

MAGICJACK AUTORENEW SERVICES BEWARE! AUTORENEW SERVICE FAILURE WEST PALM BEACH Internet

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I was able to incur a renewal problem when I tried renewing my magicjack service for another year (2015-2016 November is the month of renewal for my subsription) its the only available VOIP system in my country that I can have aotm so I have been using their service for quite some time. I was  able to renew last couple of years with no problems (for 2013-2014 subscription and 2014-2015) then for 2015-2016 I tried putting my credit card information and all of the sudden it tells me that I cannot process the payment because as per Magicjack Representative my account was "flagged" meaning its suspended till its solved by both parties. So I dialed their customer service number and I found  out that the problem on my subscription was the card I used 2013-2014 (Mastercard) was used by Magicjack for their AUTORENEWAL service that I TURNED OFF. Then the card Owner (my previous boss) filed a chargeback/dispute for the charging and Magicjack wants me to pay $26.75 for the Reinstatement fee before I can renew my subscription. THey are basically telling me that I should be the one to pay for their mistake because I DID NOT UPDATED my account card details. SO i told the Accounts Review guy that why would you guys still charge a card through an AUTORENEW PROCESSING even though I turned that option OFF??? He cannot answer my question and kepts redirecting the topic to other point until he stopped and said he cannot have me use my subscription again if I AM NOT ABLE TO PAY THE REINSTATEMENT FEE. I wrote this to warn Magicjack users to always check their accounts and turn this option off because even if you renew your card using your own card and has a problem in it, it will automatically file a chargeback and Magicjack will suspend your account and let you pay for it. I feel ripped off because they still managed to AUTORENEW the payment even if i already turned this option off. 

This report was posted on Ripoff Report on 11/24/2015 10:10 AM and is a permanent record located here: https://www.ripoffreport.com/reports/magicjack/internet/magicjack-autorenew-services-beware-autorenew-service-failure-west-palm-beach-internet-1270058. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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