Terrible Customer Service. This is the copy of my online chat with Mason. A supervisor that terminated the chat right away as I was chatting with him.
Please wait for a site operator to respond.You are now chatting with 'Dwight'Your Issue ID for this chat is LTK554098049681XDwight: Hello, how may I help you?Ned: I was promised a $19.95 per year renewal at the time of my purchaseNed: I need a code to renew at that priceDwight: Hello, Ned.Dwight: You'll get a $19.95 worth of yearly service if you opt for the 5 year plan which is $99.75.
That's $99.75 divided to 5 years which will cost you $19.95 a year of service.Ned: Thats not what I was promised last year when I purchased my magic jack. I was told $19.95 for renewing it for one year.Dwight: The new price for the magicJack service renewal was update last January 20, 2013.
Our current pricing for renewals includes $29.95 that adds 1 Year to your magicJack license, and $99.75 that adds 5 Years to your magicJack license.Ned: Its not fair that you increased your price from $19.95 to $29.95?Ned: Please provide a code so that I can still get it at promised priceDwight: Unfortunately, that is no longer available. If you opt to get $19.95, you may choose the 5-year plan. That's $99.75 divided to 5 years which will cost you $19.95 a year of service.Ned: I still have my receipt of when I bought my Magicjack. If you can't honor the promised price for renewing my subscription, please credit me for the purchase price of MagicJack and I can take my business elsewhereDwight: May I know if when did you purchase your magicJack device?Ned: last yearDwight: Unfortunately, you will no longer be refunded as your device is no longer under the 30 day free trial period.Ned: Then you should honor the price that was published on the box. $19.95 per year.Dwight: My apology but that is no longer available. The new price for the magicJack renewal is now $29.95Ned: Please transfer the chat to a supervisor. I need you to honor your price at the time of my purchase.Dwight: One moment please...Dwight: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.Please wait while I transfer the chat to the best suited site operator.You are now chatting with 'Mason'Your Issue ID for this chat is LTK554098049681XMason: Hello. My name is Mason. To better assist you, let me put you on hold while I read your previous chat/s. Thank you.Ned: Hi Mason are you a supervisor?Mason: I am. A senior one. Would you mind giving me a few minutes to review your previous chats?Ned: Sure take your time.Mason: Thanks, Ned.Mason: Thank you for waiting. Please be reminded that your concern above is subjected to change. Also, our customers were informed of that.Mason: E-mails were sent.Ned: Please provide me with the name of the serving person and address. It seems that I am not getting anywhere with you. I will take this matter to the small claims court.Mason: What do you mean serving person?Ned: The name of Magic Jack representative in Los Angeles, area that will represent you in the small claims court in L.A.Mason: Mason will do. I am only the one has that name.Ned: I need the last name and a physical address to serve the small claims paperwork.Mason: We don't disclose our last names here. The address is below..
PO BOX 6846 West Palm Beach FL 33405Ned: Every entity doing a business in a State, has a representative in that State. I need the first and last name of the person representing you in California and the physical address in California so that I can have the court paper work served.Mason: I believe I have provided all the necessary information that you need. I will end this chat now. If you have any other concern, please don't hesitate to chat us back. Thank