- Report: #1101028
Report - Rebuttal - Arbitrate
Complaint Review: Mail Chimp
Mail Chimp512 Means St NW Ste 404 Atlanta , Georgia USA
Mail Chimp & Rocket Science Group They Will Ignore your Emails after you pay Atlanta Georgia
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They are scam geniuses. They offer an incredible free web application for online marketing. I used it fine for about a month. Then as my company email marketing list grew I naturally had no issue paying for their premium service that supports larger email lists.
As of the day I paid them - not a single email campaign has gone out - mind you, it was the same exact campaign I had used under the free account. This is the genius part, they bait you with the free service then switch it up when you pay them.
I received a vague email stating some nonsense about an "omnivore" program that was verifying my email addresses. I had 2500 emails on my list, 2000 of those emails had gone out when I used the free account, and then only after paying their "verification software" flagged those same emails as requiring additional verification. Does that in any way make sense?
So I emailed asking what happens next, what exactly they were talking about, and got no response whatsoever.
By the time the second day came around I was infuriated, as my business is bleeding from lack of marketing materials going out.
They are a good free service for small novelty products, if you have a real business that needs to operate smoothly then they definitely are not the company to use.
They have no working phone numbers, I left countless mesages on their voicemail system, no calls back. I tracked down their parent company - Rocket Science Group and the same thing, they are off the grid with no working numbers and ofcourse they ignore your emails.
This is a incubated, start up type firm, their business model is to build their customer list so they can flip it around and sell the company, investors buy when subsciptions are high. So they are not concerned with customer relations or operational legitimacy. Just some techy types that execute an idea then leave you high and dry when you need actual results. Also, their analystics for open rates, etc. are horrible.
Then, I sent an email letting them know that I would be charging the fees I paid back through my bank, FYI - a chargeback is bad for the other end, the company that originally received the funds (meaning Mailchimp) not for the person who the funds originated from. So I reminded them that a chargeback would be bad for their accounting purporses and they would have to pay bank fees and it wouldn't faze me in the least bit.
Lo & behold - within hours I received the first and only repsonse from them - I would be refunded.
LMAO, these people are jokers. Big disconnect between executing a company and actually operating a company. MAILCHIMP IS A ONLY WORTH THE FREE SERVICE THEY PROVIDE!!!
I went with constant contact, which is anywhere from $5-$15 more, but it is worth double - seriously, Constant Contact has phone support, I spoke with them 30 mins the day I signed up, they got started on verifying my email list right away, they asked me my schedule for getting the campaign out and they had everything up and running for me right on time. I can't praise them enough, they truly understand what they do and their work ethic speaks for itself.
CONSTANT CONTACT fan!!!!!
This report was posted on Ripoff Report on 11/20/2013 04:18 PM and is a permanent record located here: http://www.ripoffreport.com/r/Mail-Chimp-/Atlanta-Georgia-30318/Mail-Chimp-Rocket-Science-Group-They-Will-Ignore-your-Emails-after-you-pay-Atlanta-G-1101028. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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