We recieved a batch of soap base from them that we believe to be sub-par quality and it resulted in a poor quality product. The soap base in question was used to make soaps by Jr. High students as part of a lesson on business- how to design, manufacture and market a product. I have used this company's products for years with no problems. This time, I had a problem with the quality. I complained that the clarity of the soap was terrible compared to the base we have recieved from them in the past and provided photos etc. of the problem.
The owner of the company not only denied there was a problem and refused any sort of refund or replacement but also sent a nastogram to me AND MY EMPLOYER accusing me of being a cheat and a liar and defaming another local company. Exerpts from said e-mail are below, I have removed names:
"I am furious about the behavior of this publicly funded individual [refering to me, I am a teacher]. I am highly concerned that these are the values being taught in this school. [Principal] and [Vice Principal] are these the values you wish to be taught?"
"[My name], if these are the values you wish to operate under then I suggest you find another vendor. I can suggest one right in your county that has the same values. [owner of another company] owns [other company]. She registered our company name as adomain name in an attempt to hijack our customers for herself. She then claimed she had no knowledge of our company. She was a customer of ours 2 years prior to her actions. She is a liar and a cheat. Today I think the same of you that I do of [other company owner]."
"If I had not been concerned about this issue I would not have responded to the original email. I did respond and I continued to investigate your problem and went to great lengths to find the problem. In return I get a rude and dishonest individual...."
"These actions are our application of the Golden Rule. [Me], if you are not
familiar with the Golden Rule I would suggest you do a Google.com search."
"I am also requesting an apology."
This business owner then went on to call the front office at the school 3 times screaming and yelling and telling the secretary to F*off. She also threatened to call the district office.
I particularly like that she requested *I* apologize to her after she made false allegations TO MY EMPLOYER.
Name witheld for my pesonal safety
Salt Lake County, Utah