- Report: #862192
Report - Rebuttal - Arbitrate
Complaint Review: majic jack
majic jackInternet United States of America
majic jack rfsd rmval of bankcard Internet
*Consumer Comment: Magic Jack Remove Credit Card
1 2NDYR1992-AUTO Gold Plan/2nd Year Auto Renewal 19.95 19.95 01/07/2012
1 REGULATORYFEES4.8 Regulatory and Compliance Expense 0.96 0.96 01/07/2012
-------------------------- ORDER TOTAL: 20.91 Your credit card will be charged on or after the following date(s) for the amounts listed below.
I did not plan to renew my service just yet..you gave me one hour to reply, and send me this email in the middle of the night while i am sleeping. If you do charge that card, you will put my rent check in overdraft status. Please stop. I can renew when I have the money to do so, but not at this time. Stop this debit. Today is only the 4th. Thank you Dear ::::, Thank you for contacting us. Your magicJack phone number xxx xxx xxxx is set to annual renewal by default that is why your card was charged with the amount of $20.91. The service license of the said phone number is good until 01/03/2013. Please let us know if you want to discontinue the service. Please feel free to contact us if you have any additional questions. Sincerely, magicJack Support
Please wait for a site operator to respond. You are now chatting with 'Bernie' Bernie: Hello, how may I help you?
me--i want my card removed
Bernie: One moment please...
me--are you still there
me--how do i remove my card from the magicjack system
me--can you tell me how do i remove my card from the magicjack system
Bernie: For your own protection, our system will keep the the cc/dc information on your records so we can track all activities that relates to your account which will help our fraud tracking analysts quickly identify and resolve any fraudulent transactions that may occur in the future.
me--i feel the transaction that hit my account on jan 4 was fraudulent for a renewal set to begin on jan 7, but i could not prevent it...now tell me how to remove my card please
me--and i will be keeping this chat session for future reference and bbb purposes
Bernie: Please be advised that all our online and database systems are automated. It is not possible to delete your cc/dc information on file. However, you may add another cc/dc information on top of the old one, should you prefer our system to no longer take out funds from the current bank account information
me--what i am telling you is that i want my card out of your system and it is possible...i am not obligated to renew next year with a one hour notice as the email i got last week informed me of...now, tell me how to remove the card please or my actions will be automatic to this conversation..find the answer please
me--and how do i remove my card info for next year? i do not like the business practice of debiting without approval
Bernie: Please be advised that all our online and database systems are automated. It is not possible to delete your cc/dc information on file. However, you may add another cc/dc information on top of the old one, should you prefer our system to no longer take out funds from the current bank account information. Oops, connection interrupted. Please click here to reach us again: www.magicJack.com/techchat You are not currently in a chat session. You are not currently in a chat session.
This report was posted on Ripoff Report on 04/01/2012 10:43 AM and is a permanent record located here: http://www.ripoffreport.com/r/majic-jack/internet/majic-jack-rfsd-rmval-of-bankcard-Internet-862192. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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