- Report: #1133208
Report - Rebuttal - Arbitrate
Complaint Review: Major Energy
Major Energy100 Dutch Hill Rd Orangeburg, New York USA
Major Energy Bait & Switch Orangeburg New York
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I was visited by a sale rep for Major Energy. After about an hour of detailed discussion about their rates and going through my current electric bill at the time I was quoted a lower rate for my electric than I was receiving at the time. I orally agreed to the rate at a fixed rate and even orally agreed with the third party service.
The sale rep proceeded to fill out the contract and check the variable rate box. I questioned this and said that is not what I agreed to. I was told "this is how we fill our our forms as everybody gets the same fixed rate". Stupid me! I receive my electric bill via email and didn't question the first few bills at the rate was similar to what I had been paying. My bill doubled in January and I was concerned but took into consideration the cold temperatures and assumed it was our usage. The next month my bill doubled AGAIN..to $986!!. That prompted me to call Major Energy whom informed me I was on the variable rate and because of the "polar vortex" the bill his high. So, not only a bait and switch but a huge price gouge as well...way above any other local price. I was charged over 4x what I should have been at the fixed rate I agreed to. Why would I sign on for a higher rate of electric on purpose? I reviewed all my bills and am now aware to how much money they over charged me the last few months.
I was given a very small refund for the last bill and told they would do nothing for the over charge for the last 6 months. I wouldn't be let out of my contract without the cancellation fee. I cancelled anyway.
This report was posted on Ripoff Report on 03/24/2014 12:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/Major-Energy/Orangeburg-New-York-10962/Major-Energy-Bait-Switch-Orangeburg-New-York-1133208. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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