- Report: #1133766
Report - Rebuttal - Arbitrate
Complaint Review: male black 313-854-6821
male black 313-854-6821grand haven , Michigan USA
male black 313-854-6821 scam/theft/vanilla relaod card grand haven Michigan
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letter explains everything
To whom it may concern:
On 3/25/2014 I went into a Wallgreens in Grand haven MI and was going to purchase a Money Pack reload card for my Achieve card. I was looking over the cards and a lady that worked there said to me that if you purchase a Vanilla reload card it is cheaper then the Money Pack Reload card. I then took a look at it and it looked that that type of card would reload to my card so I went ahead and purchased this card this was at 6:00 PM. I was doing this because 3/25/2014 is my dads Birthday and he and his wife are in a nursing home and I wanted to order something for him over the phone. The amount loaded on the card was $80.
I then went from there tyo home and the lady at the store had said wait 30 min before loading it on to my Achieve card. While I was waiting I got to looking at the card and kind of started to wonder if this Vanilla card would reload to my Echaive card. I had only had the card about 15 min at this point. I then called the number on the back of the card 877-429-8140 I was in the process of asking the lady about this card and she had asked for the 10 digit code on the back of the card. Right when I went ahead to give her this number it was like the call dropped.
It was not 20-40 seconds I received a call and the number which came up on my caller ID was 313-854-6821. This time it was a man he claimed to be with Vinilla customer support he sounded lagit and so I gave him the 10 digit number on the back of the card. He stated to me the Achieve card would work and also explained you have to wait for the funds to be able to transferred on the card. I then hung up and around the time of 35 min 6:35 I called the number on the back of the card and attempted to reload the card and it would not work.
I then went to another customer service agent which I explained what was going on and she informed me that my Achieve card is not in there net work and advised me to call back hit 3 and verify the balance of this Vanilla reload card. I did that and come to find out the funds have been reloaded onto someone elses card. I then got with a customer service rep explained the situation and they took what ever action on there end and advised me to file a police report and make coppies. Which I have done. The officer did not give me a report number but his email address is email@example.com.
while he was there we googled the number that called and nothing has come up. After the police left I called a friend that works in repossessions and told him what happened and he managed to find some type of add on craigs list with this same number and the craigslist poster ID is 4388954862 I called the police officer back and gave him this information. I also did some research of my own and did a search for the number and came up with nothing. I did a google search Vinilla reload card scams Detroit and see that there is a guy going by the name Brandon Johnson 313-828-1112 in instigram with the phone number 313-828-1112 doing some type of scam.
I have no idea if this is the same guy as I have not answered to any adds like this. What is weird to me is how this guy knew I purchased this card asd I only called the Vinnilla number. My buddy managed to call the number that called me and the man sounded black he indicated he worked for a advanced financial services and also indicated that he also does call monitoring for Vanilla customer service. I am not sure what else was said but so far I have filed a police report I have filed a report with the secrate service and I plan to file a report with the FTC and also email this same letter to the Detroit police as well as a few news stations. Seems to me this Vanilla has some issues going on and it also looks like I am out this $80.00.
this was my last money the thing I was going to purchase for my dad was only $30 and this is all the money I had until payday. As a result of this I was forced to call in sick to work today because I have no money for gas and cant even get to work. I may end up loosing my job. I expect the fraud Department to do what they need to do to get this matter taken care of and get me my money back right away. I will also be contacting local news stations and submitting this same letter to them. I am a single father with custody of my daughter and money is very tight. I expect action to be taken and I am also going to look at taking court action against this Vanilla company as I did not do anything to spark any of this I was just robbed.
The add my buddy had online was something posted in Muskegon jobs customer service I am also alerting the Muskegon police as to this situation as well as I have advised them this is the letter which was faxed to the Vanilla fraud dept
I have alerted the Muskegon MI police, city of Detroit, and also sent letters to 9 news stations if this credit card company does not want to pay back the money some one on there end stole then maybe the news will have a story
This report was posted on Ripoff Report on 03/26/2014 08:24 AM and is a permanent record located here: http://www.ripoffreport.com/r/male-black-313-854-6821/grand-haven-Michigan-49417/male-black-313-854-6821-scamtheftvanilla-relaod-card-grand-haven-Michigan-1133766. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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