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Report: #1342786

Complaint Review: Manhattan Beach Venture, LLC - Torrance California

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  • Reported By: Debra — Saint Louis Missouri USA
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  • Manhattan Beach Venture, LLC 359 Van Ness Way 2nd Floor Torrance, California USA

Manhattan Beach Venture, LLC Misleading and False Representation Torrance California

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I contacted The Student Loan Relief program to inquire about the program for my outstanding educational loans.  The representative explained that I would need to qualify based on my income, etc.  Upon receiving my information and explaining that I qualified for the student loan relief program to have my loan amount reduced I was told I would have to pay $39.00 and some change each month.  

A week later I spoke with The Department of Education and they stated that there are a lot of scam programs out there charging individuals when the DOE and work with you to reduce you student loan debt.  I then contacted The Student Loan Relief program and received poor customer service.  So I hung up and called back and spoke with Sabrina Joseph.  I explained I wanted to cancel the program.  She took all my information and stated tht she would submit the information and currently it was not showing as a cancellation request.  She stated that someone would contact me to verify I wanted to cancel.

I tried to reach someone later and got a voicemail.  Then someone tried to contact me named Jamie Miller regarding my ID assigned 307581 she emailed me leaving her contact info.  I emailed her advising that I had requested to cancel this a month ago, that I was at work and in meetings and just needed the program cancelled.  She did not respond.  Then about a week later I received a voicemail saying I needed to contact her at The Student Load Relief.  I called and then told that I could not cancel, that I should have read the contract and that no one was responsible for telling me that I have five days to cancel that it's my responsibility to read all the info sent to me.  I advised if you are trying to provide good customer service that should have been mentioned when the representative was explaining the program to me. 

I told her I wasn't paying a dime for false and misleading representation and would take this to my lawyer before they would get a dime.  I deleting my bank information and had already had my school loans deferred.

I called the Department of Education and they advised me that I should never pay for anytype of student loan relief.

 

 

This report was posted on Ripoff Report on 12/12/2016 02:42 PM and is a permanent record located here: https://www.ripoffreport.com/reports/manhattan-beach-venture-llc/torrance-california-90501/manhattan-beach-venture-llc-misleading-and-false-representation-torrance-california-1342786. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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