- Report: #888991
Report - Rebuttal - Arbitrate
Complaint Review: Mariner Finance
Mariner FinancePO BOX 35394 Baltimore, Maryland United States of America
Mariner Finance Unprofessional Lack of information available Baltimore, Maryland
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I called after receiving a payment book because I also wanted monthly statements from them so I could monitor my account and the balance. They told me they do not provide monthly statements but that I could go online and set up my online account and review information that way. I have tried to do this on three different occasions. I filled out all the requested information and each time it came back saying I could not set up an online account at this time. No reason was provided. I also found it odd that when filling out the info. it asks for the last 7 digits of your social security number. I have never heard of ANYONE doing this.
I tried to contact them by phone today. It is a sunday and a holiday weekend, but I tried calling anyway as there are many institutions theses days that have 24 hour access, 7 days a week. The phone just rang and rang and rang. No voicemail, no recording, no nothing. After the third try and over twenty rings, a machine did come on that simply stated, "the machine is off".
At the very least, they are unprofessional, uncoordinated and hard to reach. I am very nervous about not being able to access my statements and will be back on the phone with them after the holiday. I will never do business with them on my own.
This report was posted on Ripoff Report on 05/27/2012 10:46 AM and is a permanent record located here: http://www.ripoffreport.com/r/Mariner-Finance/Baltimore-Maryland-/Mariner-Finance-Unprofessional-Lack-of-information-available-Baltimore-Maryland-888991. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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