- Report: #1016903
Report - Rebuttal - Arbitrate
Complaint Review: mark kia
mark kia1000 n. scottsdale rd scottsdale, Arizona United States of America
mark kia Sold vehicle with oil leak scottsdale, Arizona
*Consumer Comment: Couple of comments.
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Upon taking delivery, I noticed an oil leak the next day. It was leaking to the extend that there was oil on my driveway - a drip. It turns out, the drip was coming from the rear main seal. I brought this to their service department where they inspected the leak. The service department acknowledged the leak, but more poetically called it a "seep" - either way, call it what you want, oil is leaking from the vehicle.
Later, the salesman explained to me that this particular issue doesn't represent an imminent safety issue, and since it is only a minor leak - or "seep" as they called it, they weren't obligated to repair it. They quoted me over $900 in repairs, but were willing to absorb $400 of that cost. First of all, I went to a reputable dealer in advance to get a quote for service - and they estimated far less than Mark Kia's estimate - so, they really weren't giving me anything. Second, I feel it is a reasonable expectation that the vehicle is delivered "leak free" and they should have fixed this issue no questions asked with zero cost to me. Again, they tout their "100+" point inspection - it should be reasonably assumed the vehicle is delivered issue free. Now if this issue would have manifested weeks later or hundreds of miles later, I would have accepted the "as-is" mentality and not pursued further. Perhaps from a purely legal standpoint, they are not obligated to fix this. However, you think about yourself in this situation -what would you reasonably expect?
This report was posted on Ripoff Report on 02/19/2013 03:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/mark-kia/scottsdale-Arizona-85257/mark-kia-Sold-vehicle-with-oil-leak-scottsdale-Arizona-1016903. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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