• Report: #1145139

Complaint Review: Marlo Furniture

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  • Submitted: Thu, May 08, 2014
  • Updated: Thu, May 08, 2014

  • Reported By: Thao N. — Rockville Maryland
Marlo Furniture
13450 Baltimore Avenue Laurel, Maryland USA

Marlo Furniture HORRIBLE, HORRIBLE, HORRIBLE Laurel Maryland

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Do not buy your furniture here!!! They would sell you furniture that are NOT in stock!!!

Me and my mom came in to this store in December 2013 to look for furniture for our living room and dining room. We were greeted by their sales rep, Alex. After spending over three hours in the store, we were able to pick a dining room set (1 table, 8 chairs) and a living room set (1 sofa, 1 love-seat, 2 side tables) and we paid for everything that same day (no financing). They said delivery is between 4-6 weeks. 

6 weeks past and no-one called us. We called and were told to wait 2 more weeks. 2 more weeks past, we called back and was told that our invoice indicated the purchase happened in mid-January so they had until March to deliver everything. RIDICULOUS! We called Alex and demanded a refund. He got worried and personally drove to our house in his family van on a Wednesday night to deliver 4 dining chairs. They were not wrapped in anything and were already assembled. We didn't notice anything until the next morning - there were scratches on the sides of the chairs and they were loose. We suspected they were floor models but we were told that everything would be delivered the next Saturday so we patiently waited. On Saturday, a big truck came with the living room set, the dining table, and 2 dining chairs. WHY ONLY 2 CHAIRS??? We called Alex and told him that we were not happy with the condition of the four chairs that he personally delivered and that 2 more chairs were still missing. He and my mom argued over the first four chairs that he delivered. My mom has a soft heart so eventually she gave in and asked him to please replace only one chair because it was broken on the bottom. He agreed to replace one chair and promised the 2 remaining chairs would be delivered soon. Now it's been so long that I no longer remember the exact dates but it took them a few more weeks to deliver the last 2 chairs. But what about the replacement chair?? I have been calling Alex every week asking about our LAST chair! He had excuses every single time. First it was having troubles getting approval from the manager, second it was ordering the wrong chair, third it was change of manager.

Today (5/8/14), I called him and was told that the chair was finally ordered. He asked ME to come PICK UP the chair when it gets to the store and DROP OFF the broken chair. WHAT? We paid for everything including delivery. I was angry!!! Who wouldn't be??? He then asked ME to REIMBURSE him for GAS if he has to personally deliver the chair! What kind of customer service is this? This store needs to be closed down! This guy needs to be fired!


It's been almost 6 MONTHS and our order is still NOT complete!


This report was posted on Ripoff Report on 05/08/2014 02:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/Marlo-Furniture/Laurel-Maryland-20707/Marlo-Furniture-HORRIBLE-HORRIBLE-HORRIBLE-Laurel-Maryland-1145139. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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