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Report: #1186609

Complaint Review: Marquis Spas - Independence Oregon

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  • Reported By: ConsumerAdvocate — Independence Oregon
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  • Marquis Spas 596 Hoffman Road Independence, Oregon USA

Marquis Spas Marquis Celebrity Hot Tubs Consumer Fraud Warning: Marquis Spas does not honor Warranty on new Hot Tubs Independence Oregon

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MARQUIS SPA DOES NOT HONOR WARRANTY:  DECEPTIVE PRACTICES / CONSUMER ADVISORY UPON INFORMATION & BELIEF OF FRAUD:


Purchased a new marquis celebrity hot tub several months ago for nearly $10K after all the bells & whistles. Within a few months, jets and the pumps leaked and failed and have corrosion evident on them. 

I use the hot tub approximately once or twice a month, In addition, not all jets have been working. I have reported this as early as within 90 days after purchase and have been ignored by everyone.

They finally sent a "service tech" ( which I had to pay for), who provided an invoice for another $1,800.00 saying that the "seals" and "pumps" are not covered in the warranty.    Total BS. 

Thank god I had an Independent service tech come inspect the spa and was told unquestionably that I was being ripped off by them trying to sell me new parts to a spa only a few months old.  Everything should have been honored by their 5 year so called superior Warranty.

I feel completely ripped off after being sold a new spa nearly $10,000.00 after delivery and install fees, etc.

Do NOT purchase a MARQUIS Spas, recommend you buy from another manufacturer.

This report was posted on Ripoff Report on 11/03/2014 07:06 PM and is a permanent record located here: https://www.ripoffreport.com/reports/marquis-spas/independence-oregon-97351/marquis-spas-marquis-celebrity-hot-tubs-consumer-fraud-warning-marquis-spas-does-not-ho-1186609. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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