- Report: #1128308
Report - Rebuttal - Arbitrate
Complaint Review: MARRIOTT
MARRIOTT1501 GAYLORD TRAIL GRAPEVINE, Texas USA
MARRIOTT GAYLORD TEXAN UNDISCLOSED RESORT FEES WERE CHARGED TO MY CREDIT CARD,WHITHOUT DISCLOSING THAT THEY WERE GOING TO CHARGE ME GRAPEVINE Texas
*General Comment: Take Responsibility ........
*Author of original report: Pied Piper
*Consumer Comment: Put On Your Big Boy Pants
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I went on priceline and named my own price for a hotel room in Dallas Texas. Gaylord Texan accepted my bid. When I got to the Gaylord Texan, I checked in and I was asked for my credit card. I asked why did she need my credit card and I was told it was for incedentals(phone calls,room service, & movies). So I gave it to her.
When I checked out 2 days later I found that the Gaylord Texan had charged me a resort fee. But I did not agree to a resort fee when I checked into the Hotel. Well I was told sorry.
I called 866-435-7627(Marriott Parent company)and talked to Lynn who is in the marriott business office and was told sorry but this is a standard practice with the Gaylord Texan and I would not get a refund. I tried to explain that it is not right that a company should be able to charge a fee without letting you know what the amount would be and all she did was keep talking over me and holding the company line. So I asked to talk to a supervisor and was transfer to Corlette who was even more steadfast in holding the company line.She even went so far as to tell me "if I you had gone directly to the hotel web site to book the hotel, then you would have seen the resort charge". Well I tried to explain that the resort fee should have been included in the bid amount to no avail.
I have read many reveiws and have heard many others who are not happy with this practice. I even noticed that the FTC is beginning to look into this practice. And they should. Marriott be up front with your fees. Stop trying to under hand your way into a few extra bucks. You would get more business by doing the right thing!
This report was posted on Ripoff Report on 03/04/2014 05:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/MARRIOTT/GRAPEVINE-Texas-76051/MARRIOTT-GAYLORD-TEXAN-UNDISCLOSED-RESORT-FEES-WERE-CHARGED-TO-MY-CREDIT-CARDWHITHOUT-DI-1128308. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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