- Report: #1121338
Report - Rebuttal - Arbitrate
Complaint Review: Marshalls
Marshalls9425 Katy Freeway Houston, Texas USA
Marshalls The TJX Companies Inc Marshalls refuses to honor their return policy Houston Texas
*Consumer Comment: You forgot to mention WHEN you bought the shoes...
*General Comment: Clearance
*Consumer Comment: Returns
*Consumer Comment: I found the return policy
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On 2/3/14, I visited the HedwigVillage location here in HoustonTexas trying to return 4 pairs of shoes which are unworn with original tags on. According to their return policy on their website as followed: "Our customers continue to be our top priority. If you're not satisfied with your purchase, return the merchandise accompanied by a register receipt within 30 days of purchase, for an exchange or refund. A 10 day period is required for a cash refund on check purchases. Returns with receipts over 30 days or without a receipt will receive store credit only." At the register, I thought the cashier was going to give me the store credit after she carefully examined the condition of the shoes. Instead of doing so, she used a price scanner to scan the items. Afterwards, she told me that she wouldn't be able to issue any store credit because the items I was returning were no longer in their system! Based on their return policy, I am not aware of the fact that they will issue the store credit based on the age of the items. [continued below]....
This report was posted on Ripoff Report on 02/05/2014 10:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/Marshalls/Houston-Texas-77024/Marshalls-The-TJX-Companies-Inc-Marshalls-refuses-to-honor-their-return-policy-Houston-Te-1121338. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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