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Report: #1279731

Complaint Review: Marteanus Jones AT&T office of the president - AT&T - Dallas Texas

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  • Reported By: Anonymous — Framingham Massachusetts USA
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  • Marteanus Jones AT&T office of the president - AT&T 208 South Akard Street Dallas , Texas USA

Marteanus Jones AT&T office of the president - AT&T AT&T mobility AT&T's Corporate Office Headquarters HQ Marteanus Jones AT&T office of the president - AT&T AT&T mobility AT&T's Corporate Office Headquarters HQ is ridiculous on how he handles matters Dallas Texas

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 Marteanus Jones - AT&T office of the president - AT&T basically doesn't know what his customer service representatives do. I had two lines - key word being had with AT&T as T-Mobile is sending me out two new phones & porting my numbers from AT&T all while paying the termination fees as of 1/13/16 as they are overnighting the phones I had with AT&T and I send the AT&T phones back so that T-Mobile can pay off AT&T. I was a valued customer with At&t since 2007. 9 years with them and there was multiple calls - many BBB claims placed because there were many service issues. Most CS reps would want me to stay since I was paying close to 205 a month for two phones with T-Mobile can do the same plans at pretty much half the cost, and as I said you make your plan! If you never use data on your second line that don't make you pay for it. You choose. With AT&T and this guy who is ridiculous in how he basically gets cash from you - without seeing that a CS rep there for years had me on a smartphone with no data as she didn't want to lose me and when I had a service complaint recently then they look into my account they don't like that she did this for years as the account is proof, that she did and they turn around and tell me they're charging me an extra 30. I had to go in to change it to 20. They then tell you you're grandfathered in on unlimited data but then tell you no your bill will be hit another 5.00 now because they don't honor the grandfathered contracts. They think they're a monopoly and can play around with your bill adding charges that someone took off and refusing to honor things they told you would stay the same including not charging for the data plan on the second line and after almost being a 10 yr customer tell me those are the rules? Well they should look at their CS reps who bypass the rules for years so that they can keep you then you have people that change it and when it's brought to their attention don't care. AT&T and Marteanus Jones Specialist AT&T Office of the President Tel: ***.***.**** Are liars, sneaky with your plans, rude and useless. If you want a company and a so called specialist to keep adding charges that someone at their own company took off go with this guy and AT&T. No wonder T-Mobile is pulling customers away from AT&T. AT&T and Marteanus Jones don't know how to treat a long term customer right. Except take more money from them.

This report was posted on Ripoff Report on 01/12/2016 08:20 PM and is a permanent record located here: https://www.ripoffreport.com/reports/marteanus-jones-att-office-of-the-president-att/dallas-texas-75202/marteanus-jones-att-office-of-the-president-att-att-mobility-atts-corporate-offic-1279731. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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