• Report: #80953

Complaint Review: Mason-Dixon Auto Auction Motors Auction Group

  • Submitted: Thu, February 19, 2004
  • Updated: Fri, March 05, 2004

  • Reported By:Baltimore Maryland
Mason-Dixon Auto Auction Motors Auction Group
12876 Molly Pitcher Hwy Greencastle, Pennsylvania U.S.A.

Mason-Dixon Auto Auction Motors Auction Group They switched cars during the auction. Allowed a car that was not listed on the bid sheet nor on the lot during preview hours be bid on Greencastle Pennsylvania

*Consumer Comment: You could have opened the door, looked at the vin, it was right in front of you being sold as is...

*Consumer Suggestion: Buyer Beware!

*Consumer Suggestion: Act Now-Don't Wait

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I arrived to the auction approximately 3 hours before it was due to begin. Walked the lot inspected several vehicles and came across several who were similar to one another so I made a note of it. Came across the only dark blue Mazda Protege on the lot my husband, uncle, and I got in the car. I started the car, turned on the radio, heat, AC, lights. I popped the hood and my uncle and husband checked it out. We walked around the car looked for any damage, nothing major.

We walked around the lot until about 10 or 15 minutes before the auction started. About 30 minutes into the auction the car came through. Atleast so we thought.
I took one last look at the car. I began to bid on it. The car went for $1200.00. I immediately had to put down $400.00 and sign the paper work. Then we went out to see the car. It was not the car I thought I was bidding on. This car was a mess. Neither one of the passenger doors would open, there was no radio, the heat made this horrible noise, and something under the hood was skipping.

I went inside to let them know what had happened. The man in arbitration laughed and said o the car you wanted is on its way out now. I thought he was being sarcastic. He wasn't. Just then I saw another dark blue Mazda Protege on the auction block. I went to management, he said because I purchased the car as is I could not get my money back.

I was told I had 3 choices. #1 forfeit my $400.00 and just walk away, #2 complete the sale and just spend more money to repair the car, or #3 complete the sale and re auction it off next week. I considered just completing the sale and putting a little money into the car.

The next day I went to pick up my car. I took my brother in law with me who does body and fender work. After he pryed the doors on the right side open we saw why they would not open. It was quite obvious that car had been in a major accident and was maybe even totalled. There were things missing and we couldn't get the doors to close completely. This car was more of a mess then I thought.

There was no way I could ride my babies in that car. Again I talked to management they tried to convince me to complete the sale and auction it off next week to some unsuspecting fool. I can't do it. Knowing what I know about this car I can not do that.

I am not sure where this car came from but it was not on that lot before the auction. Mason-Dixon auto auction pulled some slick s**t and now I am out of $400.00. Had that car been on the lot or on the Bid sheet I would take full reponsibility but it wasn't. That auction knew if that car had been on the lot avaliable for people to inspect it would not have sold.

That vehicle isn't safe for anything but parts. I do not have $400.00 to just throw away and I want my d**n money back. How can a company pull some slick s**t like this and hide behind an as is policy. It's just not right and something needs to be done.

Baltimore, Maryland

This report was posted on Ripoff Report on 02/19/2004 08:34 AM and is a permanent record located here: http://www.ripoffreport.com/r/Mason-Dixon-Auto-Auction-Motors-Auction-Group/Greencastle-Pennsylvania-17225/Mason-Dixon-Auto-Auction-Motors-Auction-Group-They-switched-cars-during-the-auction-Allow-80953. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

You could have opened the door, looked at the vin, it was right in front of you being sold as is...

AUTHOR: JameBrandi - ()

Great experience!  First buying, we had hundreds of cars to choose from with ample time and opportunity to start and inspect all. The bidding started promptly at 5:00 pm with the focus on one lane then progressed to six lanes and six auctioneers keeping everything moving and providing much information on the auto currently on the block via big screen TV's. Six lanes made it impossible for anyone or even small groups to monopolize the auction giving everyone  an equal opportunity with equal chance. Had an even better experience selling our car at Mason Dixon Auto Auction, seems to be a well thought out process yet the controlled complexity provides an exciting atmosphere. Plenty of people willing to assist navigating the system, with informative brochures, video instruction plays on T.V.'s if you need to stand in line for any of their many services along with many bi-lingual employees and signage to lessen any confusion . And most important to me ...I can not say enough about their outstanding customer service from custodians, enrollment counter, purchasing department, all the auctioneers (except one we found to be offensive) other than that it was on par with WalMart! LOL. I'm sayin'  9.5 out of 10. They seem to have a hundred employees buzzing around preforming duties.  And a special mention to Wayne, who who made this an experience that my family is truly grateful for and a character that prompted this very comment.


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#2 Consumer Suggestion

Buyer Beware!

AUTHOR: John - (U.S.A.)

Dear Shannon,

First of all, I want to tell you that I am sorry for the trouble you are having with your purchase but I must tell you that I don't agree with the fact that you are directing your anger toward Mason-Dixon Auto Auction because they didn't do anything wrong.

I am an auto dealer who specializes in wholesale to the public. I have been in this business for 16 years and consider myself to be a professional. I will tell you the facts.

The auction is only a place that brings buyers and sellers together. They do not profit unless the consignor's car actually sells to the new buyer.

Even as a professional, I make mistakes. It happens. Let's take your case for example and I will put myself in your shoes.

If I inspected a car I liked, I would make sure that I wrote the "run number" down. All cars are marked on either the windshields or have some sort of hanging tag on the rearview mirror to let the auctioneer know which car he is now selling. And you would have most likely had the "run list" with the car you chose listed on it.

What happened to you is your fault, Shannon. No one pulled a switch on you. You were bidding on a dark blue Mazda Protege that you didn't closely look at when the car came through. And even so, wouldn't you realize that this car you bought was clearly NOT the one you had inspected closely on the lot? You could have peeked in the window and saw that the miles were different, or the lack of a radio, etc. You are standing right there next to the car while the bidding is taking place.

But it happens. Sometimes we make mistakes. Even I have thought I was looking at a car closely to find out it was a totally different car. So that is why there are markings on each car.

If you say that there weren't any, then you would be lying. EVERY auction places some sort of distinguishing number on each car.

You were excited and just got caught up in the bidding frenzy thinking you were going to get some steal of a deal.

The reason I am writing a rebuttal to this is because most of the reports on car dealers are negative and I have always been proud of my service to the community and the ethical and sound business practices that I apply. Understandably, there are more bad apples in this business but so few honest ones such as myself.

So in closing, let me say that the next time you decide to go to the auction, please consult a dealer in your area. I take people to the auction as part of my service and I only choose quality vehicles for my clientele based on my expertise.

You wouldn't ask a doctor to borrow his scalpel and start operating on yourself, would you? And you wouldn't ask your brother to defend you in court just because he's watched an episode or two of "The Practice". Leave the auction to the professionals. You'll be better of in the long run.


Southern California Auto
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#3 Consumer Suggestion

Act Now-Don't Wait

AUTHOR: John - (U.S.A.)

As a Car Dealer in Pennsylvania I know the laws and you can't lose this case if you act NOW!!! A Dealer in Pennsylvania CANNOT sell a car to the public unless he inspects it BEFORE the sale and transfer. If this car is as bad as you say call the dealer and tell them that if they do not refund your money you will have no choice but to go to the trooper at your local State Police barracks and have him check the car and the Inspection Station that inspected the car. Bet you get fast response on this call. Call your local State Police barracks and ask for the trooper in charge of Inspection Stations and dealers=I bet he will help you out. Good Luck
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