- Report: #1054179
Report - Rebuttal - Arbitrate
Complaint Review: Massage Envy
Massage Envy7101 France Ave S Edina, Minnesota USA
Massage Envy Charge credit card without permission Edina Minnesota
*UPDATE Employee: Same Day Cancel/No Call No Show Policy
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First of all, 60 minute massage is misleading - it is only 50 minutes, with 10 minutes of "consulting". It doesn't take 10 minutes for me to say "deep-tissue please".
Second, their cancellation policy affords the company more money than if you show up. I do take responsibility for missing one appointment (it would be nice if they wouldn't have missed their reminder call), but I was surprised to see the monthly fee that includes a one hour massage PLUS an extra $45 for the missed appointment.
The point is that the monthly fee includes an hour-massage, but if you miss it they tack on another fee for the missed charged, effectively double-charging you.
Oh and guess what? I used two different cards during different visits, and apparently they keep it on file without asking!!!!!!! The two charges came from 2 different accounts.
I plan on cancelling after my membership is over, and in the meantime I'll get my monthly massage and the therapist will get $0 in tip until I recoup my $45.
And you can bet your a** I will get documents from them when I cancel to prove I did indeed cancel.
This report was posted on Ripoff Report on 05/27/2013 03:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/Massage-Envy/Edina-Minnesota-55435/Massage-Envy-Charge-credit-card-without-permission-Edina-Minnesota-1054179. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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