- Report: #1113061
Report - Rebuttal - Arbitrate
Complaint Review: Massage Envy
Massage Envy15159 South LaGrange Orland Park, Illinois USA
Massage Envy I had a six month contract. After six months, I told the girl at the desk I was ending my contract. She said that would be fine. They charged my credit card for three more months and told me I would have to come in and sign a paper saying I ended my contract. I am a senior citizen and we are in a middle of a bad snow storm. I would think the people at the front desk would have informed me I had to sign a paper ending my contract.. Every time you call, there is a new superviisor. DO NOT SIGN ANY CONTRACT WITH MASSAGE ENVY. Orland Park Illinois
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I had signed a six month contract with massage envy. After six months, I told the girl at the desk, it would be my last appointment. She went in the back and said that it was fine. I did not realize for three months that they were charging my husbands credit card. When I called, a supervisor named Kiaka said I had to come in and sign papers that my contract was over. They did not tell me that three months prior. Now as a senior citizen I have to go and drive 15 miles to sign a paper I did not know I needed to sign. I am also out almost $150.00.
This report was posted on Ripoff Report on 01/05/2014 10:05 AM and is a permanent record located here: http://www.ripoffreport.com/r/Massage-Envy/Orland-Park-Illinois-60462/Massage-Envy-I-had-a-six-month-contract-After-six-months-I-told-the-girl-at-the-desk-I-1113061. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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