- Report: #993043
Report - Rebuttal - Arbitrate
Complaint Review: massage envy
massage envy17214 Redmond Way redmond, Washington United States of America
massage envy Do not become a member redmond, Washington
*Author of original report: i appreciate the redmond massage envy manager working with me.
*REBUTTAL Owner of company: Owner's Response
*REBUTTAL Owner of company: Are You Real?
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Mediocre massages and less than mediocre customer service at this particular site.
*BEFORE YOU SIGN UP KNOW THIS* that when you want or need to cancel, they require a 30 day notice- and you will be charged one more month after that- and you have only the next 30 days to use the massages you have already paid for, no matter how many that may be. Also you can only gift on massage a month with a $10 fee. And you cannot cash out your unused massages.
In my example I was just let go at work. I called massage envy to cancel my monthly membership. And I was told that I had to come in or email my cancelation request-fine. Also that I will be charged one more time, and I only have the next 30 days to use the 4.5 massages I have already paid for at $60 a pop. So because I am unemployed now and cannot afford to pay the monthly fee of $60, I have to still pay another $60 and only have 30 days to use 4.5 massages or lose out on $270.
Does anyone agree with this business model? Since I paid when I signed up and the massages and monthly charges started then, how is it that I have to pay one more time, but do not get a massage out of that? And how is it that I have paid in full $270 worth of unused massages that massage envy will not honor after 30days?
Well I can tell you that I will never sign up with this company again. Nor will they ever see any more of my money.
A better deal is going through your insurance and getting massage at the co pay rate. Or network on FB or CL, there are plenty of really good massage therapists out there looking for more work. And then you can truly know that you are getting what you pay for with no contracts.
This report was posted on Ripoff Report on 01/07/2013 07:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/massage-envy/redmond-Washington-98052/massage-envy-Do-not-become-a-member-redmond-Washington-993043. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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