- Report: #1041034
Report - Rebuttal - Arbitrate
Complaint Review: Massage Envy
Massage EnvyLandstown Commons Virginia Beach, Virginia United States of America
Massage Envy Difficult cancellation policy. Scheduled appointments are getting mixed up so you show up for a scheduled massage and they cannot find your appointment. they will try and charge you an extra month whe Virginia Beach, Virginia
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Tried to cancel as my initial 12 month term had been met but management sent me a form to fill out and bring back to the office. Also, form stated that I would be charged one additional month after cancellation however, original contract did not mention charging an extra month.
Seems to me this place has gotten too big to care for their customers. Found another massage place where I am greeted as an appreciated customer.
This report was posted on Ripoff Report on 04/05/2013 02:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/Massage-Envy/Virginia-Beach-Virginia-/Massage-Envy-Difficult-cancellation-policy-Scheduled-appointments-are-getting-mixed-up-s-1041034. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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