• Report: #975833

Complaint Review: Massage Envy

  • Submitted: Thu, November 29, 2012
  • Updated: Thu, November 29, 2012

  • Reported By: Merkur2 — Virginia Beach Virginia United States of America
Massage Envy
Loehmans Plaza Virginia Beach, Virginia United States of America

Massage Envy Don't sign their contracts! Virginia Beach, Virginia

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I signed a one year contract with Massage Envy July 2011. As luck would have it I was diagnosed with breast cancer the following month. I had surgery in October and started radiation in December. I contacted Massage Envy and requested my contract be cancelled due to the circumstances.. The denied the request. At that time, I had no energy to fight them. I chose to focus on getting well. There was no way I could get massages, so I paid the monthly charges and patiently waited on my contract to end. When I saw a charge on my credit card in August 2012 I called them and was told that despite everything and my previous request to cancel, I needed to send another one. I sent in the request and had another charge in September because they claimed my my request was not timely so I would be charged for another month. I was also informed I had 11 massages available. There is no way I could use them all in a month. I went in October and had a facial and transferred one to my daughter. In October I had no charges to my card so I thought this was over. Well I was wrong. This month there was a charge to my card. I called them and was told they charged my card because they are trying to work something out with me so I can use all the massages I have available. I promptly told them that there is nothing to work out. If they can hold me to their contract and make me pay when they knew there is no way I could have massages while undergoing radiation, then there is no way we can work anything out. I have called the credit card company, so they won't be able to put through anymore charges, but their conduct is immoral and there is no way I would want to do business with a company that treats their customers that way. Horrible company.

This report was posted on Ripoff Report on 11/29/2012 07:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/Massage-Envy/Virginia-Beach-Virginia-23462/Massage-Envy-Dont-sign-their-contracts-Virginia-Beach-Virginia-975833. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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