• Report: #1077195

Complaint Review: Match.com

  • Submitted: Mon, August 19, 2013
  • Updated: Tue, August 20, 2013

  • Reported By: Jason — Tarboro North Carolina
Match.com
8300 Douglas Ave.,Ste. 800 Dallas , Texas USA

Match.com Chemistry.com Complete Scam -- Fake Profiles -- Complete Misrepresentation and Fraud Dallas Texas

*Author of original report: Online Dating Sites Are Complete Scams

*Consumer Comment: Think about it..

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Here's basically a copy of the compaint that I just filed with the BBB which maps out why Match.com is a complete and absolute scam (personal information omitted):

 

Thank you for using the Better Business Bureau's Online Complaint System.

Your complaint has been assigned case # xxxxxxxxxxx
Correspondence regarding this complaint will be emailed to : xxxxxxxxx
Please print a copy of this for your records.

Filed on : August 19 2013

Filed by : 
xxxxxxxxx
xxxxxxxxxx
xxxxx, NC xxxxx


Filed against : 
Match.com, LLC
PO Box 25472 
Dallas TX 75225-1472


Complaint Description:
I expect a full refund for the subscription that I purchased with Match.com. This online dating site is inundated with fraud and misrepresentation. This Match.com online dating site has TV commercials that represent the service as being reputable. In fact the TV commercials lure people in, and after they get your money the site shows itself to be anything but reputable which as far as I'm concerned is consumer fraud. I subscribed with the site on Thursday 8/15/13 on a 3 month membership at a price of $47.98. I just wanted to give it a try. One of the ladies on the site that I communicated with via email was represented on the site as being 33 years old from Tennessee, and as it turns out is a 29 year old named Olga from Russia, like a mail-order bride type of deal. Then another one that I texted/emailed with is supposedly from California but has a Michigan area code and supposedly was on a business trip in Nigeria at the time. We ended up exchanging mobile numbers for the purpose of texting, and I got flooded with about 100 texts to the point of absurdity, often times the same texts being sent repeatedly, as if I was talking to some kind of an automated computer program. Then the third main lady that I talked to in my brief 4 day subscription (officially cancelled Monday 4/19/13) was supposedly from Asheville, North Carolina (same state I live in), but had a Pennsylvania area code and supposedly was on a business trip in Cairo at the time, which is highly suspect because Egypt is on the brink of civil war at the moment. Hopefully you are seeing a pattern of misrepresentation and complete fraud here. The thing is, you can sign up as a member and see the profiles before you shell out money and subscribe which really lures you into it, but once you actually subscribe and they get your money, you realize that the site is riddled with fake profiles that mysteriously become inaccessible after some type of contact is established with the ladies. This is a complete scam, pure and simple, and I have texts and emails to back my assertion up. I'm a computer guy in the IT industry, and I can sniff a computer scam out pretty quickly, so I canceled my subscription as quickly as possible. Just look at all the BBB complaints and complaints on all the other scam/complaint sites. Joining was a huge mistake and I never should have done it, but I was trying to be optimistic. That will never happen again.

Your Desired Resolution:
All I want is a refund in the amount of my subscription fee, being $47.98. My profile name on the site was ThatCatDude (I'm an animal rights activist who has 2 cats), and here's a copy of the message that I received from Match.com after cancelling the subscription: ------------------------------------- Your subscription has been cancelled. Your confirmation number is ThatCatDude2013819172655137. You do not have to do anything further to complete your subscription cancellation. The last day of your subscription will be 11/16/2013. Use your last 88 days to contact any new members on Match.com. You never know when you're going to find the one! If you wish to hide your profile and deactivate your account, please click here. You will receive an email confirming your cancellation and containing pertinent information soon. --------------------------------------- I did receive that email which offered to reactivate my account at anytime. No way!!! I just want a refund. Also, how can the last day of my subscription be 11/16/13 if the subscription is already cancelled?? Highly suspect. This site is also notorious for charging people subscription renewal fees on their credit cards without their consent, as in fraudulently. What a sham!!! 

This case will be reviewed by a complaint specialist at the Better Business Bureau, and then forwarded to the business for their response. It is our policy to allow the business 30 working days to respond to your complaint. You will be notified when the business has responded.


This report was posted on Ripoff Report on 08/19/2013 05:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/Matchcom/Dallas-Texas-75225/Matchcom-Chemistrycom-Complete-Scam-Fake-Profiles-Complete-Misrepresentation-and-1077195. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 Author of original report

Online Dating Sites Are Complete Scams

AUTHOR: Jason K. - ()

Just look at these links on the Consumer Affairs.com Business Scam Website concerning the top 2 dating websites!!

Do not join, I repeat do not join any online dating site that you have to pay for -- meaning paying for an upgraded membership (subscription) where that you can actually contact the other members. In other words, no pay, no contact!!! All of these sites are employing the good ol' bait-and-switch tactic, where that if it seems to good to be true, it most definitely is!!!

 

Match,com -- http://www.consumeraffairs.com/dating_services/match.html

Eharmony -- http://www.consumeraffairs.com/dating_services/eharmony.html

I warn you to have nothing whatsoever to do with these sites or any dating site that requires you to pay out your hard earned cash. Let the reviews speak for thenselves!! You have been warned. By the way, I am an activist, so shining the light of truth on the darkness of deceit is my moral obligation.

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#2 Consumer Comment

Think about it..

AUTHOR: Robert - ()

  I subscribed with the site on Thursday 8/15/13 on a 3 month membership at a price of $47.98.....The last day of your subscription will be 11/16/2013.

- Let's see 3 months from 8/15...ummm sounds like 11/16 to me(perhaps they are giving you a "bonus" day).  Oh and why does your subscription actually end then.  Well if you actually READ the terms you were agreeing to when you signed up you would realize that they do not pro-rate cancellations.  Meaning it is valid until the end of the term you agreed.  Now if at the end of that term they charge you again..then you would have a valid complaint.

I'm a computer guy in the IT industry, and I can sniff a computer scam out pretty quickly

- Yea you sure are quick.  It only took you 3 conversations with people you still think are women to realize they were trying to scam you.

Then another one that I texted/emailed with is supposedly from California but has a Michigan area code and supposedly was on a business trip in Nigeria at the time.

- Oh yea in the last 30 years..there has never been any scams involving Nigeria.  


 but once you actually subscribe and they get your money, you realize that the site is riddled with fake profiles that mysteriously become inaccessible after some type of contact is established with the
ladies.

- Umm..could it be a possibility that other members reported those profiles as scams and Match deleted them?  No..that couldn't be it now could it...it has to be some sort of scam that Match is running.

 

Look..I am not trying to come down on you too much. But as an IT guy you of anyone should realize that Match can not control who joins their site.  After all what would keep an ax murder or sexual preditor from joining?  Of course what would keep an ax murder or sexual preditor from picking up someone in a bar either?  That is why when you are dealing in a "dating" type of situation you have to be on your toes even in real life.  There are legitimate people on the site..after are you are on there and you are legitimate..right?  So while I could really care less if you search that site or any other dating site.  If you really want to be optimistic..perhaps giving something like that a try again may work out.  Just be careful and if you run into a scammer..report them and then perhaps even turn the tables on them and have some fun.

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