- Report: #1157744
Report - Rebuttal - Arbitrate
Complaint Review: Match.com
Match.com8300 Douglas Ave STE 800 Dallas, Texas USA
Match.com Match.com, LLC Refusal to refund my money after ripping me off for 2 months Dallas Texas
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I subscribed and then canceled after 10 days because of poor service (and after being contacted by a scammer which Match does not even bother to screen). I can submit a jpeg of their subscription screen which promises "$22.99 per month" and does NOT say anything about being charged the entire value for a three month subscription all at once. Upon canceling account I discovered I was charged entire amount of $62.97. Customer service is rude and refuses to refund me any money even though I requested account be deactivated. I called corporate office and they could not provide me a reason as to why I am being ripped off by paying for two months (July and August) I will not use. They only repeated themselves and refused to credit me. Most certainly they did NOT inform me I cannot have any refund if I cancel. This is the most horrible situation I've ever dealt with concerning an online company. I asked why I should be ripped off / charged for 2 full months I am not using. They refused to provide an answer, just repeated that they will not refund me.
This report was posted on Ripoff Report on 06/26/2014 01:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/Matchcom/Dallas-Texas-75225/Matchcom-Matchcom-LLC-Refusal-to-refund-my-money-after-ripping-me-off-for-2-months-Dal-1157744. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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