- Report: #1116604
Report - Rebuttal - Arbitrate
Complaint Review: Matthew Kenney Online Academy
Matthew Kenney Online Academy395 Santa Monica Place Suite 333 Santa Monica, Select State/Province USA
Matthew Kenney Online Academy James BartolomeiMatthew Kenney Essentialy Stole My Money Santa Monica CA - California
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Matthew Kenney Academy Online Will Not Refund My Monies When I Followed Their Cancellation Policy Exactly. They Just Refuse and say they feel I did not. Even with All Postal Documents and Proof of All Emails And Dates.
First here is their cancellation policy off of their contract policy: CANCELLATION/REFUND POLICY
Full refund shall be issue if cancellation is received in writing at least 30 days prior to the first day of the course.
April 2013 I enrolled in their online program. I paid in advance for 2 levels. I started level one and did not commit to level 2. Just paid in advance. Once I stopped my course Jonathan (their rep and my contact) emailed me and told me I could postpone my level 1 to a time that was more convenient for me. Well time never came so I asked for a refund. Jonathan emailed me and said I had 30 days prior to cancel before my newly postponed course was to start. So, I sent a certified letter just as he told me to do. It was received within the time limit of the 30 days. Well a month had gone by and I got no word from Matthew Kenney Academy Online. So I contacted Jonathan. He said he was sorry but they would not refund any of my money. Not level 1 or level 2. Since then I have sent many emails and certified letters asking them to honor their policy and I keep getting the same response from all of them. They WILL NOT REFUND MY MONEY. How can they get away with that??? I too own a business and I would not think of treating my customers or potential customers in that manor. Integrity would be more important to me than keeping someones hard earned monies. I paid $2600.00. Which was $1,450.00 for level 1 and $1,550.00 for level 2. Then they awarded me a $400 discount (scholarship)to bring the price down. So that is a grand total of $2600.00. I emailed back and forth to a James Bartolamei whom says he is their Legal Counsil and told me to never email Matthew with these conerns again and I was only to contact him. Then when I contact him via phone or email, he does not respond.
This report was posted on Ripoff Report on 01/18/2014 11:35 AM and is a permanent record located here: http://www.ripoffreport.com/r/Matthew-Kenney-Online-Academy/Santa-Monica-Select-StateProvince-90401/Matthew-Kenney-Online-Academy-James-BartolomeiMatthew-Kenney-Essentialy-Stole-My-Money-Sa-1116604. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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