• Report: #1130632

Complaint Review: Mattress Depot USA

  • Submitted: Fri, March 14, 2014
  • Updated: Fri, March 14, 2014

  • Reported By: Aaron — Seattle Washington
Mattress Depot USA
14603 NE 20th St Bellevue, Washington USA

Mattress Depot USA Mattress Depot BAD CUSTOMER SERVICE AND USED BEDS WITH BED BUGS Bellevue Washington

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 FIRST OF ALL I WAS TOLD TO GO HERE BY A FREIND THAT I TRUSTED.  NEEDLESS TO SAY, THEY WERE RIPPED OFF TOO AND DIDNT EVEN KNOW IT.  MATTRESS DEPOT HAD THE WORST CUSTOMER SERVICE I HAVE EVER SEEN.  WE STARTED BY SEEING A GUY NAMED JIM.  CALLED HIMSELF THE MATTRESS GUY.  THE GUY WAS THE SLEEZIEST SALESMAN I HAVE EVER SEEN.  SAID HE WAS BEST FRIENDS WITH THE OWNER DAVID SMITH AND THAT HE COULD DO DEALS THAT NOBODY ELSE COULD.  SO WE ENDED UP BUYING A BED DUE TO PRICE.  IT WAS A SEALY BED THAT WE WERE TOLD HAD A 10YR WARRANTY. 

WHEN WE FINALLY GOT THE BED, IT HAD YELLOW PISS STAINS AND BLOOD MARKS FROM BED BUGS AROUND THE SEEM OF THE BED.  WE IMMEDIATELY CALLED JIM AND HE SAID THERE MUST ME A MISTAKE.  I SAID NO, THIS BED IS NOT ONLY USED, BUT IT HAD BED BUGS.  HE SAID, WE ALL SALES ARE FINAL ON OUR SEALY BEDS.  BUT ON THEIR WEBSITE IT CLEARLY STATES THERE IS A WARRANTY.  AFTER AN HOUR OF DEALING WITH JIM I DECIDED I WOULD CALL THEIR MANAGER AND SPEAK WITH HIM.  I GOT THE RUN AROUND ON GETTING A NAME OR # OF WHO WAS THE MANAGER. 

JIM SAID HE WAS THE MANAGER AND THAT WAS HIS FRIENDS (DAVID SMITH'S) COMPANY RULE.  AND WHATEVER THE "BIG BOSS MAN" SAYS, GOES.  SO BASICALLY I WASTED MY TIME TRYING TO SAVE MONEY ON A LOW PRICE EVERYDAY BED.  I SHOULD HAVE WENT TO A STORE THAT HAD GOOD REVIEWS TO START WITH.  I GUESS AFTER VIEWING DEPOTS REVIEWS ONLINE, IT NOW MAKES SENSE.  I AM AMAZED THAT THIS COMPANY IS STILL IN BUSINESS AND HAS BEEN FOR SO LONG.  I WILL DO EVERYTHING IN MY POWER TO LET THE PUBLIC KNOW JUST WHAT GOES ON WHEN YOU BUY A BED FROM MATTRESS DEPOT USA. 

ALSO, MY FRIEND ENDED UP GETTING A RASH AND HAD TO BE RUSHED TO THE HOSPITAL TO GET HELP.  BROKE OUT FROM SOMETHING THAT WAS IN THE BED OR ON THE BED.  DOCTORS AREN'T SURE.  THEY THINK IT WAS WITHIN THE MATTRESSES THAT ARE SOLD BY MATTRESS DEPOT. AGAIN, I HIGHLY RECOMMMEND STAYING AS FAR AWAY FROM THIS PLACE AS POSSIBLE.  ITS NO WONDER THE STORES LOOK LIKE THEIR FROM THE 80'S, THE BEDS PROBABLY ARE.  FEEL FREE TO COMMENT ON YOUR BAD EXPERIENCE AT MATTRESS DEPOT WHEN YOU GET A CHANCE.  PLEASE HELP ME LET PEOPLE KNOW THAT REVIEWS AND OUR VOICES NEED TO BE HEARD.  THANKS FOR TAKING YOUR TIME TO LET ME SPEAK MY PIECE!


This report was posted on Ripoff Report on 03/14/2014 01:14 AM and is a permanent record located here: http://www.ripoffreport.com/r/Mattress-Depot-USA/Bellevue-Washington-98007/Mattress-Depot-USA-Mattress-Depot-BAD-CUSTOMER-SERVICE-AND-USED-BEDS-WITH-BED-BUGS-Bellev-1130632. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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