• Report: #847047

Complaint Review: mattress discounters

  • Submitted: Thu, March 01, 2012
  • Updated: Thu, March 01, 2012

  • Reported By: nurseK — somewhere California United States of America
mattress discounters
Internet United States of America

mattress discounters faulty mattress, poor customer service, Internet

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I bought a bed from Mattress discounters in San Jose California. I was not told at time of purchase the bed could not be returned. I was only told there was a "60 night guarentee". I received the bed 2 days later. I couldnt even sleep in it one night. It was completely sagging in the middle. I called to find out how to return the bed, and they informed me that it would have to be cleared by the district Manger as all sales were final. I was then informed they couldnt do it either.  I called their cutomer service number which is listed incorrectly and given yet another number.

Their response is that I have to submiut a claim by email. No one has contacted me in over one week.  Now I have a 1000.00 mattress that is defective and cant speak to a human being regarding the return.  Visit the complaint websites and look at the reviews from customers. They are not favorable......In fact down right angry customers that have been duped by this compnay. They have also filed for Chapter 11 several times, maybe thats a good clue regarding their business practices. 

This report was posted on Ripoff Report on 03/01/2012 10:30 AM and is a permanent record located here: http://www.ripoffreport.com/r/mattress-discounters/internet/mattress-discounters-faulty-mattress-poor-customer-service-Internet-847047. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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