- Report: #1114473
Report - Rebuttal - Arbitrate
Complaint Review: Mattress Firm
Mattress Firm5285 Highway 280 So. Ste #101 birmingham, Alabama USA
Mattress Firm or Debbie Hayes No Refund Processed for 21 days birmingham Alabama
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I ordered a mattress from mattress.com in December 5th, 2013. I decided to return the mattress without using it a single day. It was still sitting in my garage as delivered.
Called the company to schedule a refund and a pick up. They came to pick it up on 12/27/13, but the refund is still not issued to my creditcard as of 1/19/14. That's 21 days. This is not acceptable. I contacted them on 1/2/14 and 1/7/14 to ask for the refund, but they are still not refunding it. Giving various excuses and beating around the bush. Debbie Hayes is the one who's playing the game. Stay away from the company and from Debbie Hayes.
This report was posted on Ripoff Report on 01/10/2014 08:57 AM and is a permanent record located here: http://www.ripoffreport.com/r/Mattress-Firm/birmingham-Alabama-35242/Mattress-Firm-or-Debbie-Hayes-No-Refund-Processed-for-21-days-birmingham-Alabama-1114473. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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